Hotel Partner Solutions Specialist

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team

Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.

Hotel Partner Solutionssupports the stability and effectiveness of Expedia Group’s hotel partner operations, helping ensure technical and operational issues are resolved quickly and service remains reliable for partners and travelers. The Hotel Partner Solutions Specialist is a technical professional responsible for supporting production systems and assisting with incident investigations in a high-availability environment.

This is a strong opportunity for someone who enjoys troubleshooting, working across teams, and solving real-time operational issues in a global support environment. The role operates in a 24/7 model and includes rotating day and night shift coverage to support continuous service.

In this role, you will:

• Investigate and resolve technical and operational issues impacting hotel partners, partner connectivity, and related systems

  
  
  

• Monitor production health, triage incidents, and coordinate with internal teams to restore service as quickly as possible

  
  
  

• Use data, system signals, and diagnostic tools to identify root causes and support effective resolution

  
  
  

• Manage escalations with clear communication, strong follow-through, and timely updates for stakeholders

  
  
  

• Participate in structured handovers across regions to maintain continuity in a global follow-the-sun support model

  
  
  

• Contribute to process improvements, documentation, and knowledge sharing that improve service quality and operational efficiency

  
  
  

Experience and qualifications:

• You bring 1–3 years of experience in technical support, operations, or a related environment, with strong analytical and troubleshooting skills and a structured approach to problem-solving

  
  
  

• You have intermediate to advanced SQL proficiency and working knowledge of Excel or similar data analysis tools

  
  
  

• You are familiar with monitoring and observability tools such as Splunk, Kibana, Datadog, or similar platforms, and have exposure to cloud environments and production systems

  
  
  

• You understand web technologies, APIs, XML/JSON, system integrations, and related technical support workflows

  
  
  

• You are familiar with ticketing and collaboration tools such as Jira, Salesforce, Confluence, or similar platforms, and you know how to escalate issues with clear context and supporting analysis

  
  
  

• You are comfortable working 8-hour shifts in a 24/7 technical operations environment, including rotating schedules, weekends, public holidays, and structured global handovers

  
  
  

Preferred qualifications

• Experience supporting partner-facing systems, connectivity, or integrations in travel, hospitality, marketplace, or platform environments

  
  
  

• Experience working in a high-availability environment where responsiveness, collaboration, and reliability are critical

  
  
  

Please note that this role is only available in Gurgaon, in alignment with our flexible work model which requires employees to be in-office at least three days a week. We are unable to offer relocation assistance for this role.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.