Job description
Location: Mohali / Chandigarh, India Shift: Nighttime (U.
S. Hours – 12:30 AM – 9:30 AM IST) Type: Full-Time, On-site About the Role We are hiring a Head of Dialer & VoIP Operations to take full ownership of our high-volume outbound and blended dialer systems.
This person will be accountable for system setup, ongoing management, and performance optimization across all departments — sales, customer service, recruitment, and support.
The ideal candidate has a strong BPO/call center background , is fluent in managing large-scale dialer operations (100,000+ dials/day), and has deep technical knowledge of VoIP, DID reputation, and dialer metrics.
Leadership and management experience is a plus, but above all, this person must be a technical and operational expert who stays on top of everything, every day.
Competitive Compensation – Attractive salary package with performance-based incentives.
Global Exposure – Direct collaboration with U.
S. leadership and cross-border teams.
Career Growth – Clear progression path toward senior leadership roles in a fast-scaling company.
Impact-Driven Work – Be part of the renewable energy sector and contribute to sustainability.
Professional Development – Opportunities to lead cross-functional projects, implement global best practices, and upskill through learning initiatives.
Collaborative Culture – Work with driven, talented peers in an inclusive and supportive environment.
Work Stability & Vision – Join a company with strong long-term growth plans and a mission-driven culture.
Leadership Autonomy – Freedom to design and execute operations strategies, with the trust of global leadership.
Recognition & Rewards – Regular acknowledgment for high performance and impact delivered.
Key Responsibilities Dialer Administration Configure, manage, and maintain multiple dialer/VoIP platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or others as needed).
Handle scaling systems capable of 100,000+ daily outbound dials with consistent performance.
Ensure DID reputation is maintained and protected.
Performance Monitoring & Optimization Track and analyze dialer KPIs: connect rates, drop rates, call quality, agent utilization, campaign results.
Optimize dialing modes, pacing, call routing, and reporting.
Continuously fine-tune campaigns for maximum efficiency and compliance.
Systems & Technical Support Troubleshoot dialer, SIP/VoIP, CRM integrations, and API connections.
Ensure uptime and reliability across all departments relying on dialer lines.
Train and support users on proper dialer usage.
Compliance & Risk Management Oversee adherence to DNC/TCPA and other compliance standards.
Implement safeguards to minimize risk in high-volume outbound environments.
Cross-Department Support Enable sales, customer service, recruitment, and admin teams with optimized dialer access.
Provide reporting and insights to leadership on performance and trends.
Skills & Qualifications 5+ years of BPO/call center operations experience with direct dialer ownership.
Proven track record of running high-volume outbound campaigns (100,000+ daily dials).
Strong technical background: VoIP/SIP, DID management, integrations, troubleshooting.
Hands-on experience with major dialer platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or similar).
Analytical mindset: able to read data and translate it into performance improvements.
Highly accountable, detail-oriented, and proactive.
This job post has been translated by AI and may contain minor differences or errors.
