GN-IC-Comms and Media-Digital Core-Assurance- Associate Manager

Digital Core Assurance Consultant – Communications & Media

Management Level: Analyst /Consultant / Team Lead

Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available

Travel: As per project requirements

Role Overview

As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization.

Key Responsibilities

Consulting & Transformation Delivery

• Lead or support client engagements focused on assurance maturity improvement, process re-engineering, and platform adoption
• Conduct as-is / to-be assessments of assurance functions such as Fault, Performance, and Workforce Management
• Support definition and design of end-to-end assurance frameworks including Experience Management, Service Operations, and Connectivity Management

Solutioning & Platform Enablement

• Translate assurance use cases into ServiceNow platform capabilities (e.g., AIOps, CMDB, FSM, ITOM, Service Assurance modules)
• Define business requirements, functional workflows, and impact analysis across assurance layers
• Collaborate with platform teams to design solution blueprints and integration flows across BSS/OSS

Client Interaction & Stakeholder Engagement

• Engage with telecom clients, operations teams, and business stakeholders to identify key pain points and improvement areas
• Conduct workshops, capability maturity assessments, and transformation roadmap sessions
• Develop executive-level presentations and contribute to RFPs / proposals

Practice Development & Knowledge Sharing

• Contribute to internal asset development: accelerators, maturity models, process maps, and reference architectures
• Stay current on emerging technologies and trends (e.g., GenAI in Assurance, predictive maintenance, cloud-native platforms)
• Mentor junior team members and support capability building within the Digital Assurance practice

Key Skills & Competencies

• Strong telecom assurance background: Incident/Problem Management, Fault & Performance Monitoring, Service Health, CMDB, and RCA
• Hands-on exposure to ServiceNow (ITOM, FSM, or CSM modules preferred)
• Strong consulting toolkit: business case creation, stakeholder analysis, process design, transformation roadmap
• Solid understanding of ITIL, TM Forum frameworks (eTOM, SID), and telecom operational models
• Analytical mindset, excellent problem-solving skills, and the ability to thrive in cross-functional environments
• Strong communication, facilitation, and presentation skills

Preferred but Not Mandatory

• Exposure to AI/ML-based assurance, real-time analytics, or automation in telecom networks
• Prior experience in Assurance-led transformation for 5G, SD-WAN, or Enterprise services
• Experience with Agile/DevOps methodologies and tools