Global IT Quality Engineer Senior Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Phase 1 — ITBP embedded

Hands-on automation leadership for ServiceNow & beyond

• Design, build, and maintain automated test suites across UI, workflow, notification, and API layers within ServiceNow HRSD, ITSM, and Customer Service Management
• Develop negative and edge-case scenarios to validate confidentiality-sensitive workflows (e.g., HR and ER case handling)
• Expand automation coverage for high-risk modules and frequently used forms across ServiceNow platforms
• Provide automation guidance and best practice support for AVA (IT Support chatbot — conversational flow, integration, and UI) and SaaS platforms including Jira and Confluence
• Integrate automated tests into CI/CD pipelines and release gating processes
• Troubleshoot, refactor, and improve stability of existing automation frameworks

Automation architecture & strategy

• Define and evolve the automation roadmap for ITBP, ensuring scalability and maintainability across platforms
• Establish traceability between configuration objects and automated coverage
• Support risk-based regression modeling aligned to platform complexity and change frequency
• Partner with platform teams to improve testability of workflows, notifications, and integrations

Confidentiality & governance controls

• Collaborate with engineering, InfoSec, and Data Protection to identify confidentiality-critical (Tier-0) fields and workflows
• Ensure automated guardrails are in place to prevent exposure of sensitive data across roles and workflows
• Support integration of change-management controls requiring automated coverage for new configuration objects referencing sensitive data

Ongoing — CoE Capability Lead

Program-wide automation standards

• Own and govern test automation best practices across all 200+ product teams in the QE program
• Define the program-wide automation framework strategy, tooling catalog, and CI/CD integration standards
• Establish reusable patterns and reference implementations that embedded QEs can adopt across portfolios
• Partner with the Agentic QE capability squad to ensure automation standards evolve in step with AI-native practices

Test execution platform ownership

• Own the program-wide strategy for test execution infrastructure — including cloud-based device and browser platforms (e.g., BrowserStack, LambdaTest, SauceLabs, BitBar), self-hosted runners, containerized execution environments (e.g., Docker), and CI/CD-integrated execution pipelines (e.g., GitHub Actions)
• Evaluate, select, and govern the execution platforms used across the QE program, balancing cost, coverage, and maintainability
• Define standards for execution environment consistency to reduce flakiness and improve reliability across portfolios
• Partner with platform and infrastructure teams on custom execution solutions where off-the-shelf tooling does not meet program needs

Test environment & data strategy

• Define standards for test environment provisioning, stability, and parity with production
• Own the program-wide test data management strategy — including data masking, synthetic data generation, and environment-specific data governance
• Partner with platform and infrastructure teams to improve environment reliability and reduce environment-related test failures across portfolios

Coaching & community

• Serve as the program's foremost authority on test automation craft — mentoring QEs, chapter leads, and developers across portfolios
• Facilitate knowledge sharing and communities of practice around automation, execution platforms, and environment best practices
• Partner with the QE Enterprise Chapter (QEEC) capability squad to ensure best practices are packaged into training curricula and onboarding programs

What You'll Bring

Experience

• 8–12+ years in Quality Engineering, Test Automation, or Software Engineering
• Demonstrated success leading automation efforts for complex enterprise systems (ERP, SaaS platforms, ServiceNow, SAP, or equivalent)
• Experience building scalable regression suites across integrated workflows
• Experience defining or governing automation standards beyond a single team or portfolio
• Experience in confidentiality-sensitive or compliance-heavy domains preferred

Technical skills

• Strong hands-on expertise with automation frameworks (e.g., Selenium, Playwright, Cypress, ServiceNow ATF, or equivalent)
• Experience integrating automation into CI/CD pipelines
• Strong understanding of risk-based testing, regression strategy, and negative test design
• Familiarity with test data management practices including masking, synthetic data, and environment governance
• Hands-on experience with test execution platforms such as BrowserStack, LambdaTest, SauceLabs, or BitBar
• Experience with containerized test execution (e.g., Docker) and CI/CD-integrated runners (e.g., GitHub Actions, Jenkins)
• Familiarity with SaaS configuration-driven platforms and workflow engines
• Exposure to observability or synthetic monitoring tools (e.g., Datadog) preferred

Leadership & influence

• Ability to operate as both hands-on contributor and program-wide standards authority
• Strong collaboration and stakeholder communication skills
• Experience influencing cross-functional teams without direct authority
• Comfort operating in high-visibility, high-accountability environments

Additional info

Why this role

• You will be a founding member of a newly built CoE capability squad with direct influence over how quality engineering is practiced across a 2,200-person IT program
• Your work at ITBP will be visible, high-impact, and directly connected to the program-wide standards you will later own and scale
• Clear career progression within the CoE as the Test Automation & Engr squad grows and the program matures toward AI-native, autonomous quality practices

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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