Global IT Configuration Engineer Senior Specialist

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As an IT HR Workday Configuration Engineer in BCG’s IT HR Systems Group you will have the responsibility for functional & technical updates to Workday, BCG's global HR application, with a concentration in ATime Off. We are kicking off a multi-phased global implementation, and this is a key role for the implementation. You will need to partner with our implementation vendor to successfully implement Time Off to approximately 25 countries, and then will be part of the implementation for phases 2 and 3. You will work with the Lead Time Off BA on the team, as well as the functional team to advocate and support end user requirements and prepare and demonstrate functionality for the leadership team. Additionally, you will provide ongoing support on Workday ranging from enhancement requests, day to day operational activities, as well as keep key team members aware of new functionality and enhancements.

What You'll Bring

• Experience in supporting technical needs for the HR domain and specifically, experience in Workday is required
• Ability to participate in design and configuration workshops for implementation projects as well as enhancement projects
• Create clear and comprehensive change documents for application modifications and new functionality additions, for Workday
• Analyze and implement application configurations
• Develop and execute comprehensive test plans to ensure high quality prior to deployment
• Experience working with customers to gather requirements and translating them into system/technology requirements is a must
• History of working with confidential data is preferred
• Bachelor’s Degree with 3+ years of experience in a technical support and/or software development role preferred.
• Experience supporting large corporate applications and systems.
• Strong technical troubleshooting skills, including debugging and analysis of performance issues.
• Strong communication skills and ability to work closely with users and provide a high level of customer service in a friendly, professional manner.
• Able to generate and analyze data and reports (Strong Excel & PowerPoint Experience).
• Experience in a Global environment preferred.

Who You'll Work With

The Global IT Configuration Engineer will join a team of

• Other members of the HR IT team, including Workday Delivery Team (other Workday team members supporting all aspects of the Workday platform)
• Global HR stakeholders to prioritize, document, and test enhancements to existing systems
• Integration and QA Teams as need

Additional info

YOU’RE GOOD AT

To be successful, this individual must

• Have a sense of urgency in task execution, be well organized, able to solve complex issues and be interested in meeting high expectations while working in a very rewarding environment offering exceptional opportunities for learning and growth
• Ability to partner with the business to understand needs and translate them into technology requirements, using a consultative approach to understand the system functionality and apply that knowledge to solutioning / working with the business on process efficiencies
• Be proficient with functional & technical support on Workday
• Under the direction of the HR Systems Director, work with the HR & IT HR teams in the planning and execution of Workday’s functional/technical projects through our Agile process
• Manage and configure updates to Workday by partnering with the product team, documenting requirements, tracking updates through Jira, and managing updates through sprint process
• Be the voice of the customer, advocate on behalf of our user base to increase their experience and satisfaction with Workday
• Represent the technical team for the health of the Time Off and Absence areas of Workday, in terms of quality of operational effectiveness from a functional & technical standpoint
• Work closely with software vendor in the planning and design of application changes (including upgrades) and coordinating on delivery and deployment processes
• Stay abreast of functional & development tools, trends and practices, and act as an evangelist for items that should be considered for future initiative

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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