General Clerk Associate Representative

POSITION               : General Clerk Associate Representative

REPORTING TO     : Claim Supervisor or Manager

DEPARTMENT       : Claims Operations

Career Band          : Band 1

About Us

At CIGNA Healthcare we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

CIGNA Healthcare believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at CIGNA Healthcare will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Purpose

The Administrative Executive provides end‑to‑end administrative support to the Claims team to ensure smooth, accurate, and efficient office and claims operations while maintaining service quality and confidentiality.

Key Responsibilities

• Send notifications to insured members to request pending requirements related to submitted claims
• Provide clear explanations to insured members for claims approved under exception basis
• Inform insured members about required medical documentation for future claim submissions within the same claim category
• Contact healthcare providers to follow up on pending requirements for submitted claims
• Triage and assign cases to appropriate team members for further handling
• Review aged pended claims and ensure proper closure in case of non‑receipt of requirements
• Meet daily production targets for indexing activities
• Maintain accurate file management and data classification (physical and electronic)
• Update and maintain claims related trackers for monitoring and analysis
• Perform any other administrative tasks as assigned by the team or management

Candidate Profile

• 2–3 years of relevant experience aligned with the key administrative and claims‑support responsibilities outlined for this role
• Proficient in Microsoft Office & Excel and basic data entry
• Fluent in spoken and written English
• Strong attention to detail and high level of accuracy
• Well‑organized with effective time management skills
• Comfortable with basic system navigation and IT tools
• Able to handle confidential and sensitive information with discretion
• Capable of managing large volumes of documents (paper and electronic)
• Able to prioritize tasks and work under pressure
• Demonstrates a positive, can‑do attitude
• Strong team player with good interpersonal skills

Education*: Graduate (Any)

Experience Range*: Minimum 1-2 years and up to 3 years of experience in Microsoft Office & Excel, knowledge of healthcare insurance claims
Foundational Skills*:  Expertise in Microsoft Office & Excel, claims processing knowledge is Plus

Work Timings*: 7:30AM to 4:30PM IST(Flexible shift)
Job Location*: Bengaluru (Bangalore)

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.