FinOps Specialist - AR

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, Billing, Cash Application and Collections specialist. You will be responsible for Billing / Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to Billing / cash applications and coordination with customers is required. You should have a basic level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:
- Ensure timely closure of payments with high degree of accuracy
- Respond to customer queries through call and/or email
- Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
- Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
- Provide growth ideas for process standardization and automation through JDI/Kaizen projects
- Perform complex reconciliations on customer payments
- Perform QC and conduct refresher trainings with the team on best practice sharing
- Highlight and address issues with the technical teams related to the discrepancies with the ERP system
Key job responsibilities
• Hands on and in-depth knowledge of AR process
• Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
• Work with cash application team to apply payments timely & accurately
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
• Provide accurate forecasting of collection promises
• Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
• Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
• To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet all the productivity related goals on a monthly basis
Knowledge & Skills/ Business Acumen/ Education & Experience
• Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
• 5-7 years of relevant experience in Accounts Receivables
• Good ability to communicate internally and externally
• Good ability to take initiative and self- start when necessary
• Proven ability to develop new ideas and creative solutions
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines and prioritize workload
• Fluency in Microsoft Excel is a must
- 6+ years of finance experience
- 6+ years of Accounts Receivable (AR) experience
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
- Experience using data to influence business decisions
- Experience in corporate finance including budgeting/planning, forecasting and reporting
- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience in TM1, Data Warehouse and SQL
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