Financial Analyst

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

Genesys is looking for a Financial Analyst to support strategic cost management and vendor decisions across a complex technology environment. This role will focus on financial analysis, forecasting, and scenario modeling to inform strategic decisions.

The Financial Analyst will partner closely with stakeholders across Engineering, Finance, Procurement, and vendor management to translate cost trends, consumption patterns, pricing structures, and business tradeoffs into recommendations for leadership.

Responsibilities:

This position will be responsible for helping Genesys better understand and manage technology and vendor spend across the business.

Key responsibilities include:

·         Track and reconcile actual technology and vendor spend against approved forecasts and budgets; explain material variances, drivers, and risks

·         Analyze spend, usage, quantity, and pricing trends across strategic vendors and technology services

·         Support strategic renewals through cost modeling, quantity analysis, scenario planning, and financial recommendations

·         Develop business cases and financial models to support vendor selection, cost optimization, and investment decisions

·         Translate complex cost, contract, and consumption data into decision-ready recommendations for leadership

·         Identify cost trends, financial risks, and optimization opportunities across contracts and services

·         Support budget and forecast performance reporting related to technology and vendor spend 

Required Qualifications:

·         3+ years of relevant professional experience in financial analysis, cost analysis, FinOps, or related roles

·         Experience with forecasting, financial modeling, budgeting, and variance analysis

·         Strong Microsoft Excel skills, including modeling large datasets and scenario analysis

·         Strong analytical and problem-solving skills

·         Ability to communicate clearly with both financial and non-financial stakeholders

·         Professional proficiency in English (written and verbal)

Preferred Qualifications:

·         Experience working with technology, cloud, SaaS, or vendor-related spend

·         Experience supporting strategic renewals, contract analysis, or vendor commercial decisions

·         Experience analyzing cloud, software, infrastructure, or consumption-based pricing models

·         Experience creating executive-level reporting or presentations

·         Familiarity with procurement, vendor management, or technology cost structures

·         Experience working with reporting and visualization tools such as Excel, Tableau, Power BI, or similar tools

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.