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Field Tech Analyst

13 hours ago 2026/11/15
Other Business Support Services
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Job description

Roles & Responsibilities:



  • Preparation of Rack elevation for new device installation.
  • Must have strong knowledge of HP ProLiant\Blade, Oracle and Dell PowerEdge servers.
  • Sound knowledge of general Health & Safety of devices in Data Centre.
  • Governance for the rack & stack, power & Cable connectivity for Server / network equipment.
  • Overview of hardware and Data Centre activity.
  • Review for Hardware Failures Trend Analysis, Hardware Uptime report.
  • Complete device inventory management for DATA CENTRE.
  • Understanding of Data Centre environment (Power, Cooling, Security, Processes ETC.)
  • Vendor / OEM coordination for Network / Server equipment.
  • Device movement, redeployment of the assets and disposal of EOL assets.
  • Understanding of LTO media, tape library, media backup and restore.
  • Tickets / SLA management.
  • Overview of hardware and tech room activity 
  • Review for Hardware Failures Trend Analysis 
  • Power Load & Consumption Details 
  • Vendor coordination for Network and Fiber Cabling for Tech rooms 
  • Device movement, redeployment of the assets and disposal of EOL assets 
  • Understanding for LTO media, tape library, media backup and restore.
  • Inventory management.
  • Hands-on experience to configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • Should have good technical troubleshooting skills to resolve issues.
  • Understanding of the OSI or TCP/IP model and routing protocols.
  • Understanding of

Requirements:



  • Bachelor’s degree from an authorized university. 
  • Relevant server certification will be an added advantage.
  • Minimum 2-3yrs of exp for L1 position and 3-5yrs of exp for L2 position.
  • Good communication skills, both written and verbal
  • Basic understanding of ITIL Framework is a must (SLA, CHG, Problem, and incident mgmt.)
  • Knowledge on ticketing tool preferrable ServiceNow.
  • Willingness to work in rotational shifts 24*7 environment.
  • Travel including overnight domestic may be required

This job post has been translated by AI and may contain minor differences or errors.
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