Field Service Engr II

Your role will also include overseeing, supervising and reviewing tasks performed by team members to ensure effective execution of work; managing end‑to‑end processes and projects for both internal and external clients with responsibility for timely and accurate delivery; issuing clear instructions and directions to team members on tasks to be performed; and mentoring and guiding junior colleagues to support their skill development, professional growth, and overall success

Description

· Engineer should have minimum 5-8 years of experience working on DCS/PLC/Scada system

· Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems -RIL VMD, PMD HMD-Baroda and Terminals (Bhopal, Haldia, Kanpur, Rewari, Chennai), RGPL-Bhopal & PIL-Mumbai and Hyderabad

· Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system.

· Possess fluent oral & written communications skills

Pipeline generation in RIL plants-NMD DMD JMD FPSO VMD DMD PMD Terminals, RGPL, PIL sites

Technical offer preparation, discussion of TQs with customers, closing the technical offer and TQ points, prepare technical solution in coordination with Solution Architect, involve with Proposal and estimation team.

F&G domain knowledge (field and control system) is preferable and added advantage.

· Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.

· Should be able to plan site visits as per agreed SLAs with customers.

· Required travel 70% to 80% of the time anywhere in the above-mentioned locations

· Be available 24x7 for support during exigencies.

· Candidate will have to keep himself technically updated by completing the assigned trainings.

· The candidate will need to Build, Develop & Sustain Customer relationships with effective Customer management.

· The job will involve Executing Service projects and migrations and will demand long stay at customer sites.

· Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution

· ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.

· Be a single point contact for all customer needs for designated customers.

· Added advantage if knowledge of Honeywell System

· Politeness and good communication skills are required during interactions.

· Leave process and frequency should be followed as per the standard regional process.

Qualifications: B.E- Instrumentation/ Electronics