Job description
About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand.
Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service.
The company focuses on industry-leading operations through best practices, innovation, and digital technologies.
In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.
rentokil-pestcontrolindia.
com About the Role: ● The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities.
The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
● The person will report to the Branch Manager.
The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.
Job Responsibilities: Business Development (Sales): ● Achieve sales targets as per the branch's approved business plan ● Execute sales promotion activities within the assigned territory ● Ensure all Sales KPIs are achieved on a month-on-month basis ● Identify and follow up with prospective customers; respond to enquiries within defined timelines ● Maximise the conversion of enquiries into confirmed orders ● Ensure contract renewals are in line with company expectations ● Track market developments and identify new business opportunities ● Prepare and regularly update the Monthly Performance Grid (MPG) Customer Service: ● Ensure high-quality service delivery to all customers ● Maintain strong liaison and communication with clients ● Prepare and submit customer reports promptly ● Address customer complaints and work with Operations and Back Office to resolve them effectively ● Conduct detailed site inspections and SRAs ● Generate quotations through the system as per company guidelines ● Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients Last Revision: July 2025 ● Set realistic and accurate customer expectations regarding pest management services ● Capture correct and complete customer information (email, two contact numbers, address with landmarks) ● Promote visit-based sales as per iCABS frequency to enable structured annual service calendars ● Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery ● Ensure new sales are visible in iCABS for planning and execution via Service Companion ● Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling ● Avoid making direct service scheduling commitments to customers without planner confirmation Administration & Accounts: ● Ensure timely invoice submission and obtain necessary acknowledgements ● Coordinate with the Back Office for accurate and timely invoicing ● Share costings and customer expectations with Operations in advance ● Ensure timely submission of collections and review daily billing status with the Back Office team.
Maintaining Systems and MIS ● Ensure timely and accurate updates in all sales-related systems ● Prepare daily and monthly sales reports ● Maintain an updated and organised customer database Key Result Areas: ● Business Development (Sales) ● Upselling ● Renewals (if assigned) ● Calls / Survey / Quotations/ PDSA as per the Regional plan ● Collection & DSO ● Customer Service ● On-Time Invoice Submission Competencies (Skills essential to the role): ● Strong interpersonal and networking abilities ● Effective verbal and written communication skills ● Proficient in client negotiation ● Target-oriented with a proven ability to meet goals What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision.
We believe that it’s our people who make our company what it is.
We believe in: ● Safety ● Integrity ● Innovation ● Learning & Development ● Open & Transparent ● Performance Orientation Educational Qualification / Other Requirement: ● Any Graduate (Any discipline) ● Proficient in MS-Office/G-Suite ● Experience - Jr.
SE - 2 years | SE - 4 Years | Sr.
SE - 5-6 years.
● Minimum 2 years of direct sales experience in Facilities Management services ● Minimum 2 years of experience in home products, home services, or residential cleaning services (preferred) Role Type / Key working relationships: ● Field Sales - Individual Contributor Role ● External team- Customers and Customer representative
This job post has been translated by AI and may contain minor differences or errors.
