Job description
About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand.
Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service.
The company focuses on industry-leading operations through best practices, innovation, and digital technologies.
In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.
rentokil-pestcontrolindia.
com What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision.
We believe that it’s our people who make our company what it is.
We believe in: ● Service ● Relationships ● Teamwork ● Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
About the Role: ● The Operations Executive / Sr.
Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
● The incumbent will report to the AOM/OM/ABM/BM.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities: A.
Core Operations ● Ensure availability of trained & certified technicians as per guidelines.
● Coach technicians to improve service quality, retention, and SOP compliance.
● Conduct daily stand-up meetings; communicate safety & job-specific instructions.
● Ensure availability of tools, materials, and proper stock management as per SOP.
● Monitor SCP usage, troubleshoot issues, and provide refresher training.
● Ensure Partner Kit & on-site documentation are contractually compliant.
● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints).
- based on the target ● Maintain grooming standards and service quality of assigned technicians.
● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
● Approve technician conveyance; ensure STT and route plan adherence.
● Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.
B. Advanced Operations ● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
● Execute 1 TPA + 1 development plan annually per technician.
● Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.
● Monitor technician-wise CO trends; skill-up underperformers.
● Ensure audit non-conformity closures (internal/external).
● Track material usage vs.
SRF/SOW; highlight deviations.
● Maintain stock levels aligned with APL and reduce near-expiry wastage.
● Drive service & product leads through coaching and on-the-job support.
● Monitor service productivity, efficiency, and input costs across sites.
● Support grievance handling, leave planning, and team discipline.
Key Result Areas: ● 100% completion of PMI 'Pest Audit' ● Material Consumption ● TPA and Development Plan ● Technician Capability Development ● Complaint Resolution & Root Cause Analysis ● Customer Visit & Audit Coverage Competencies (Skills essential to the role): ● Strong interpersonal skills ● Analytical and problem-solving ability ● Effective communication skills ● Proactive planning and organising ● Technical knowledge of pests, service processes, chemicals, and equipment Educational Qualification / Other Requirement: ● Minimum B.
Sc. in Chemistry, Zoology, or Agriculture ● Prior experience in pest management or service operations is preferred ● Proficient MS-Office / G-Suite Role Type / Key working relationships: ● Individual Contributor ● External team- Customers and Customer representative ● Internal team- ABM/BM, Operations & Sales Colleagues, Planners
This job post has been translated by AI and may contain minor differences or errors.
