Job description
About company
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.
About the Role:
- The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.
- The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders
Job Responsibilities:
A. Core Operations
- Ensure availability of trained & certified technicians as per guidelines.
- Coach technicians to improve service quality, retention, and SOP compliance.
- Conduct daily stand-up meetings; communicate safety & job-specific instructions.
- Ensure availability of tools, materials, and proper stock management as per SOP.
- Monitor SCP usage, troubleshoot issues, and provide refresher training.
- Ensure Partner Kit & on-site documentation are contractually compliant.
- Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target
- Maintain grooming standards and service quality of assigned technicians.
- Ensure data entries in iCABS during manpower gaps to meet branch KPIs.
- Approve technician conveyance; ensure STT and route plan adherence.
- Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.
B. Advanced Operations
- Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).
- Execute 1 TPA + 1 development plan annually per technician.
- Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.
- Monitor technician-wise CO trends; skill-up underperformers.
- Ensure audit non-conformity closures (internal/external).
- Track material usage vs. SRF/SOW; highlight deviations.
- Maintain stock levels aligned with APL and reduce near-expiry wastage.
- Drive service & product leads through coaching and on-the-job support.
- Monitor service productivity, efficiency, and input costs across sites.
- Support grievance handling, leave planning, and team discipline.
Key Result Areas:
- 100% completion of PMI 'Pest Audit'
- Material Consumption
- TPA and Development Plan
- Technician Capability Development
- Complaint Resolution & Root Cause Analysis
- Customer Visit & Audit Coverage
This job post has been translated by AI and may contain minor differences or errors.
