Job description
The Template Admin supports the creation, maintenance, and enhancement of SmartComm templates used for policy documents, endorsements, forms, and customer communications.
This role works closely with business stakeholders to understand requirements, translate them into accurate templates, and ensure high‑quality output across all communication channels.
The Template Admin participates in Agile ceremonies, collaborates with cross‑functional teams, and helps maintain strong governance and consistency across document templates.
Build, update, and maintain SmartComm templates for policies, endorsements, and customer communications.
Work directly with business stakeholders (LOB contacts) to gather requirements and clarify rules.
Analyze existing templates and documentation to identify improvements or gaps.
Support testing and validation of template output; troubleshoot and resolve defects.
Collaborate with Product Owners, BAs, QA, and technical teams within an Agile Scrum environment.
Maintain documentation for template logic, formatting rules, and version history.
Ensure compliance with branding, regulatory, and security standards.
Assist with production support and coordinate fixes or enhancements.
Competitive compensation and benefits package: Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development Note: Benefits differ based on employee level.
About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
It is a responsible and diverse organization of over 340,000 team members in more than 50 countries.
With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
The Group €22.
5 billion in revenues in 2023.
https://www.
capgemini.com/us-en/about-us/who-we-are/ Basic Java and Good Communication skills
This job post has been translated by AI and may contain minor differences or errors.
