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Fault Management L2 Engineer 4

Yesterday 2026/09/05
Other Business Support Services
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Job description

The SME assure End-to-end fault/incident & problem management with main objective of resolution to SLA & OLA requirements. They solve the  higher level of escalation in case of network incidents  and are responsible for the resolution, analysis  and expertise in case of complex  faults that require deep procedural and technical knowledge  .
 



Responsibilities:
  • Identify key technical risks and issues, and develop effective mitigation plans.
  • Prepare detailed MOPs (Method of Procedure) covering network changes, rollback steps, and contingency measures.
  • Review and validate network designs, configurations, and change plans before implementation.
  • Provide technical guidance during critical network activities and major incidents.
  • Ensure adherence to standard operating procedures and best practices during execution.
  • Support post-change validation and stability checks.
  • Collaborate with cross-functional teams to ensure smooth implementation of network activities.
  • Document technical findings, lessons learned, and improvement actions.
     

Qualifications:

You have:


  • Bachelor’sdegree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 10 to 15 years of experience.
  • Experience in designing and delivering solutions in IP-MPLS  MP-BGP solutions: L2VPN, L3VPN.
  • Hands-on experience & knowledge of Nokia Service Architecture. 
  • Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
  • Experience in designing and delivering solutions such as BNG.
  • Knowledgeable on Network Management Systems, networking concepts and related technologies
  • Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
  • Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.

It would be nice if you also had:


  • Experience with following hardware:
  • Routing & Switching:  Cisco, HP, Arista FortiGate
  • WIFI: Aruba, Cisco
  • Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
  • Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
  • SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud
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