Executive - TCL Operations

Job Title

Executive - TCL Operations

Function

Operations

Reporting to

Manager - TCL Operations

1. Purpose

Support all activities relating to operations of Temperature Control Logistics (TCL) shipments across the organization

2. Key Responsibilities

Responsibilities

Operational

• Support in Formulation and driving the strategy for Temperature Control Logistics (TCL) operations across the organization
• Monitor and control all TCL packaging and storing related costs
• Support in designing and developing the policies, procedures and Standard Operating Procedures (SOPs) for TCL operations
• Support the planning, monitoring and controlling of all aspects of TCL shipments, to deliver customized solutions and improvements in service and cost performance
• Responsible for management of day to day operations of TCL shipments, across all locations as per SOPs
• Monitor the customer requirements for TCL to ensure, they are completed and delivered on time and within the correct temperature range
• Drive appropriate handling of TCL shipments as per customer specifications (temperature) through measures including use of appropriate packaging, monitoring of package temperatures, sending pre-alerts to locations for TCL shipments, etc.
• Oversee coordination with customers, regional sales teams, regional operations teams and any other relevant department to ensure delivery as per customer requirements
• Responsible for maintenance of all packaging inventory as per SOPs
• Drive appropriate handling and maintenance of freezers/ cold rooms and all TCL inventory and equipments including gel packs, temperature loggers, etc.
• Play an active role in the identification and empanelment of vendors for supply of dry ice as per organization requirements

·Play an active role in the development and sourcing of packaging solutions for TCL shipments and liaison with vendors (including international vendors) for the same

·Support in conduction of regular trainings of TCL operations staff on aspects related to preservation, handling, storing, and maintenance of TCL shipments

·Monitor the overall service quality of TCL operations and take necessary corrective action (as required) in coordination with the relevant departments

3. Key Result Areas and Key Performance Indicators

S. No

Key Result Areas

Key Performance Indicators

1.

Optimization of operating costs

·% reduction in overall Operating Costs (i.e. OCPK, OCPM) for TCL shipments

2.

Reach Enhancement

·Number of new Pin Codes added for TCL Shipments

3.

Drive overall operational performance for TCL shipments

·Overall service quality for TCL Shipments in terms of Net Service Levels (NSLs)

·Achievement of target NPS Scores for TCL Shipments

·% shipments rejected by customer on account of incorrect temperature during transit (data obtained from time loggers)

4.

Ensure setup of effective operations processes and policies for TCL product

·Design and implement processes and SOPs for TCL as per plan

·Support in new product development for TCL( from an operational point of view)

5.

Drive Employee Capability Building for Operations

·Design of operations training programmes for TCL operations teams as per timelines

·Conduct/ delivery of TCL operations training programs as per plan

·% coverage of TCL operations staff (as per plan) in terms of TCL training programmes