Job description
We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!! Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE Your Role You ensure effective failure analysis, repair, and sustainable problem resolution for customer returned devices and PCBAs. This role involves debugging, component-level analysis, quality improvement coordination, and collaboration with global Customer care and Factories/development teams to improve product reliability and customer satisfaction. The position supports continuous improvement activities within the Return & Repair organization. Your Responsibilities • Performing failure analysis on customer returned devices and PCBAs. • Carrying out component-level and device-level debugging activities & testing. • Analyzing hardware and firmware related failures. • Coordinating with Manufacturing, R&D, Customer Support, Suppliers, and Global Repair Centers for root-cause analysis and sustainable corrective actions. • Maintaining repair, failure analysis, and SAP related records, Preparing monthly and quarterly repair and customer return reports. • Applying structured problem-solving methodologies such as 8D, CAPA, Supporting implementation of corrective and preventive actions for recurring failures. • Ensuring compliance with IPC-A-610, ESD, and quality process requirements. • Supporting continuous improvement initiatives within the Return & Repair function. Your Profile • Degree / Diploma in Electronics / Electrical Engg. • 3–6 years of experience in electronics repair, failure analysis, or quality engineering • Experience in component/device-level debugging, Understanding of electronic circuit diagrams device architecture. • Product Knowledge (Preferred)Knowledge of Siemens Protection & Automation products such as (SICAM A8000, REYROLLE, SIPROTEC). Understanding of switchgear and power network applications will be an added advantage. • Knowledge of quality tools such as 8D, Ishikawa, PDCA • Familiarity with IPC-A-610 and ESD guidelines. • Knowledge of firmware upgrade and WUPS testing activities. • Advanced computer skills (MS Office tools like Word, Excel, PowerPoint and Outlook) • Exposure to SAP systems is preferred. Ways of working • Strong analytical and troubleshooting mindset with Proactive approach to problem-solving and solution development, with a high degree of flexibility and adaptability to changing requirements and priorities. • Effective collaboration in interdisciplinary, demonstrating strong intercultural competence and communication skills for constructive conflict resolution. • Good communication and coordination skills • Proactive and customer-focused approach • Flexibility and adaptability to changing priorities & willingness to work in shift if demand arises. • Ownership and accountability in execution of assigned tasks & departmental works. Behavioral Competencies • Result and Quality Oriented, Customer centric, Good Communication, Initiative, Team Player, Continuous Learning and drive. Internal Interfaces • Manufacturing • Quality Management • R&D • Customer Support • Test Engineering • Supply Chain Management • Warehouse External Interfaces • Suppliers • Global Factories • Global Repair Centers What we offer you • Opportunity to work on global Return & Repair quality processes • Exposure to Protection & Automation products and technologies • Professional and technical growth opportunities • Participation in continuous improvement and quality initiatives • Dynamic and multicultural working environment WE DON'T NEED SUPERHEROES, JUST SUPER MINDS! WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU? We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow. Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers
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