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Diagnosing and resolving technical issues, User support with laptops, desktops, printers, and other devices • Ensuring security and upgrades are applied to IT Assets and kept up to date • Should have experience in End User Support & Strong knowledge in troubleshooting. • Taking ownership of technical issues, and working with our development group to resolve more • Support users in testing new applications • Support in obtaining digital certificates for users and Servers • Ensure backups are taken regularly • Support BCP/DR activity • Windows security Patch management • Good Knowledge of Antivirus • Support users with mobile devices • Manage inventory of IT equipment’s • Place an order for IT devices after necessary approvals • Should be able to communicate in English with internal Team, Client and Vendors. • Single point of contact for all IT Day to day tasks • Willing to work extra hours
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