About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
Roles and Responsibilities
- Manage a team of Enterprise Customer Success Managers and be accountable for their success and development
- Own Enterprise Customer on-boarding and lifecycle journey
- Provide relevant CRM and mobile marketing automation expertise to Customers
- Build and manage CXO level relationships with client stakeholders
- Identify up-sell and cross-sell opportunities from existing accounts
- Monitor risky accounts and proactively take action to achieve success
- Collaborate with sales team to support sales efforts
- Collaborate with product team to communicate customers’ needs and help design an ideal offering
- Launch and manage new customer success improvement initiatives
- Attend and present at conferences, events and webinars
- Designing an amazing and memorable customer experience
Requirements
- 7+ years of Customer Success or Account Management experience, 2+ years of team management exprience is a must
- Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers
- Skilled at identifying process improvements and operational excellence within a growing team
- Experience in marketing automation, CRM, mobile engagement technologies
- Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business
- Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention
- Willingness to travel about 30% of time
At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.
Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.
It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.
Why Join Us!
At MoEngage, we are passionate about our team and technology - see below to know more about us.
Life@MoEngage
Tech@MoEngage
Scale @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.
