Director of Partner Success (India)

Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world.

Our Sales team is dedicated to advancing Karat’s mission by forming meaningful, long-term partnerships with software engineering and recruiting leaders at organizations worldwide.

As a Director of Partner Success at Karat, you will serve as the strategic relationship lead for IT Service Providers in India participating in Karat's Partner Talent Solution program, working directly with senior GCC and delivery center leaders to build conviction in Karat's value and help partners achieve stronger talent outcomes. This is an individual contributor role; the strategy and direction are set in close partnership with Karat's SVP of Go-to-Market, and your job is to bring that strategy to life on the ground in India with credibility, consistency, and commercial instinct.

This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.

• Foster strategic relationships with India-based IT Service Provider (ITSP) partners, serving as the primary external point of contact across onboarding, adoption, performance, and long-term growth.
• Execute the partner engagement strategy set by Karat's GTM leadership, translating direction from the SVP of GTM into consistent, high-quality partner interactions and measurable outcomes.
• Influence senior GCC and delivery center leaders on how partnering with Karat strengthens hiring quality, improves candidate readiness, and helps partners differentiate in the market.
• Guide new partners through onboarding and activation, ensuring a strong launch and building the foundation for measurable, long-term engagement.
• Monitor partner adoption, usage, and performance trends; identify risks and opportunities; and proactively surface recommendations that improve partner outcomes.
• Serve as a high-credibility representative of Karat in onsite and executive touchpoints, building trust with senior stakeholders and helping them understand the strategic value of deeper engagement.
• Translate field insight and partner feedback into clear, actionable input for GTM leadership; contributing to how the partner program evolves over time.

• 8+ years in a partner-facing, client-facing, customer success, or account management role; ideally in IT services, staffing, enterprise technology, or talent solutions
• Proven ability to build credibility with and influence senior stakeholders, including GCC leaders and delivery center executives
• Strong executive presence; polished, persuasive, and comfortable leading onsite and virtual conversations with senior leaders
• Experience articulating business value in a way that drives action; connecting a solution to outcomes like talent quality, partner differentiation, and placement success
• Demonstrated success managing strategic relationships while maintaining operational rigor across a portfolio of partner workstreams
• Strong analytical instincts; able to interpret performance data, identify patterns, and turn insight into actionable recommendations
• Excellent written and verbal communication skills, with the ability to represent Karat credibly across both executive and day-to-day interactions
• A proactive, ownership-oriented mindset with strong follow-through and a bias toward driving outcomes within a defined strategy

This position is only available to candidates residing in Bengaluru (formerly known as Bangalore). While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in India will not be considered at this time.

By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.