Director- Account Management

Job Description:

About Dentsu India:

Dentsu International comprises of five leadership brands - Carat, Dentsu Creative, dentsu X, iProspect, and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated specialists.

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

Role Summary:

Dentsu is seeking an experienced and strategic Director – Account Management (Digital) to join our team in Worli, Mumbai.

The purpose of this role is to support the Client Director in delivering exceptional service across key accounts by managing internal capabilities and teams to ensure on-time delivery and excellence in execution. This role is instrumental in driving collaboration across internal teams, clients, and external partners to deliver innovative and impactful digital marketing solutions.

The ideal candidate should have strong experience in digital account management, client servicing, and team leadership within an agency environment.

• Support the Client Director in delivering innovative and creative solutions aligned to client briefs
• Manage day-to-day client relationships and act as a trusted advisor to stakeholders
• Collaborate across Dentsu’s capabilities and network to leverage products and services that drive business value
• Project manage integrated communication plans, including timelines, budgets, and deliverables
• Review plans and identify opportunities to improve profitability, efficiency, and innovation
• Lead, mentor, and motivate internal teams to deliver best-in-class work
• Ensure seamless coordination between strategy, creative, media, analytics, and production teams
• Provide accurate project updates, timelines, and status reports to clients
• Maintain high standards of execution and ensure all deliverables meet client expectations
• Identify opportunities for account growth and support business development initiatives

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 6+ years of experience in digital account management or client servicing within an agency environment
• Strong understanding of digital marketing, social media, content, and integrated campaign delivery
• Proven ability to manage large accounts and multiple stakeholders
• Excellent communication, presentation, and negotiation skills
• Strong project management and financial acumen
• Leadership experience with the ability to coach and develop teams.
• Experience working with large consumer, banking, automobile, or enterprise brands
• Familiarity with budgeting, forecasting, and commercial management

To apply, please share your updated CV by filling out the complete Job Application Questionnaire while applying online, or by emailing the details listed below to sonam.malik@dentsu.com (this helps us process your application faster):

Email subject: Ref: Director - Account Management role with Dentsu, Mumbai

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