Digital Content Associate, Amazon Music

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for an opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.
Key job responsibilities
The primary responsibility of this role is to perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on the SOPs
You should have the passion to listen to music. You will be expected to work with headsets majorly as quality checks will be performed on Music Tracks/Albums.
You need to continuously adapt to the business priorities, learn the features of multiple tools and systems used by the team. You need to follow SOP, identify and report errors in the content.
You will need to be aware of basic operations metrics such as productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA and adhere to business expectations. You will be measured on the compliance to these metrics, SLA requirements, QA guidelines, Team goals and ability to ideate and drive process improvements for closure.
In addition, you must be able to pay close attention to minute details, have good communication & writing skills, and a professional demeanor.
Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations
A day in the life
As a Digital Content Associate at Amazon Music, your day revolves around ensuring the seamless delivery of high-quality digital content to our listeners. With a passion for music as your driving force, you'll start by donning your headset and immersing yourself in the world of music tracks and albums.
In this dynamic role, each day presents new challenges and opportunities to influence how Amazon Music engages with fans, artists, and creators on a global scale. Join us for a day filled with music, collaboration, and innovation.
About the team
At Amazon Music, our team is dedicated to revolutionizing the way fans, artists, and creators connect through immersive audio entertainment experiences. With a passion for music and a commitment to excellence, we collaborate tirelessly to deliver high-quality digital content that resonates with audiences worldwide.
- Bachelor's degree or equivalent Working knowledge of Basic MS Office products and applications
- Good English language proficiency: verbal, writing, reading and comprehension
- Knowledge of Excel at an advanced level Good at data analysis and troubleshooting issues related to content editing
- Familiarity with Amazon Music and its competitors
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.