Devops - Site Reliability Engineering /Associate Director, Software Engineering

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Associate Director, Software Engineering

In this role you will:

• Lead complex troubleshooting and root cause analysis efforts for incidents impacting production, driving rapid resolution and long-term prevention.
• Design, architect, and enhance scalable, highly available, and secure infrastructure leveraging cloud, container, and orchestration technologies (e.g., AWS/GCP/Azure, Kubernetes, Docker).
• Champion the adoption and refinement of SRE practices—defining and measuring SLIs/SLOs, establishing error budgets, and automating operational processes to minimize toil.
• Develop and maintain comprehensive monitoring, logging, and alerting systems using modern observability tools (e.g., Prometheus, Grafana, ELK, Datadog, Splunk).
• Drive advancements in deployment automation, CI/CD pipelines, infrastructure-as-code (Terraform, Ansible, Helm, etc.), and configuration management.
• Guide, mentor, and coach junior SREs and engineers, fostering a culture of knowledge sharing, reliability, and continuous learning.
• Collaborate with software development, QA, product, and operations teams to embed reliability, scalability, and security considerations throughout the software development lifecycle.
• Participate in and lead on-call rotations, review and improve incident response processes, and perform blameless postmortems.

To be successful in this role, you should meet the following requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience.At least 10 years of hands-on experience in IT, with significant experience focused in SRE, DevOps, Production Support, or related roles.
• Advanced hands-on expertise with containers (Docker, Kubernetes), cloud platforms (AWS, GCP, Azure), and orchestration technologies. Deep experience with monitoring, log management, and observability platforms.
• Fluent in at least one programming or scripting language (Python, Bash, Go, etc.). Experience implementing and maturing SRE principles at the organizational level.
• Excellent problem-solving, analytical, communication, and mentoring skills. Proven ability in high-availability, mission-critical, and/or 24x7 operational environments.
• Experience with infrastructure-as-code (Terraform, Ansible, or similar tools)
• Experience working in 24x7 or high-availability production environments
• SRE and cloud certifications (e.g., GCP Professional SRE, AWS DevOps Engineer, CKA/CKAD).
• Experience with microservices, distributed systems, and high-throughput architectures. Experience with AIOps to optimize production operations.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India