DevOps Architect

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are looking for an DevOps Architect to lead DevOps strategy and delivery for enterprise Amazon Connect Digital (Chat) platforms. This role combines hands-on architecture with team leadership, focusing on CI/CD, IaC, and scalable cloud solutions across multiple business units.

Responsibilities

• Own DevOps architecture, CI/CD pipelines, and IaC (CDK/CloudFormation)
• Lead AWS services setup (Amazon Connect, IAM, DynamoDB, Lex bots, Lambda integrations)
• Manage multi-environment deployments and cross-account pipelines
• Lead and mentor DevOps team across sprints and deliveries
• Troubleshoot infrastructure, application, voice, SIP, and platform‑related issues
• Collaborate with engineering, architecture, QA, and analytics teams during incidents and releases
• Integrate security best practices ("secure-by-default") into the pipeline, including access control and vulnerability scanning
• Implement monitoring (CloudWatch, X-Ray) and incident management
• Drive automation, testing, and environment stability

• 10+ years of experience supporting production systems in a DevOps, SRE or operations‑focused role
• Strong working knowledge of AWS cloud services
• Strong hands‑on experience with EC2, ECS/EKS, Lambda, API Gateway, S3, IAM, and VPC networking
• Strong experience with Unix/Linux production environments
• Solid understanding of networking fundamentals (DNS, TCP/IP, routing, firewalls)
• Experience with Infrastructure as Code (IaC) concepts and practices
• Strong troubleshooting, investigation skills
• Ability to collaborate effectively across engineering, architecture, data, and operations teams

Nice To Have

• Migration experience (Genesys / LivePerson → Amazon Connect)
• Salesforce/ServiceNow CTI integration
• Exposure to AWS Bedrock / GenAI
• AWS DevOps or SA Professional certifications

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.