Delivery Manager - Trade Surveillance

Project description We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction. Responsibilities Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently. Identifying customer needs and overseeing service delivery within the business context. Determining ways to reduce costs without compromising customer satisfaction. Manages area(s), customer(s), or team(s) of company employees with well defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility. Coaches and mentors employee direct reports. May coach and mentor non direct reports as needed. Manages team and individual performance. Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting. Resolve/monitor customer escalations as appropriate. Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business. Skills Must have 10+ years proven experience delivering complex Fixed Bid Migration Projects in Banking/Capital Markets Must have experience in Trade Surveillance Must have deep & strong experience in any one of below: Equities and Fix Income Commodities especially Precious & Base Metals FX Options expert in FXO strategies and Structures Reference Data expert in building reference data system and integrations with market data providers Some technical background with Intermediate/Advance level knowledge in Python/Pyspark Holistic knowledge of business processes and various scenarios , challenges and opportunities Carve out and envisage business challenges and requirements to a comprehensive solution Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations Good communication and English language competency Experience with managing project schedules, finances, risks and issues. Close attention to detail and ability to sum up key messages for stakeholders Weekly project updates, their completed tasks and review, plan for next action points Understanding of project governance & Agile standards and procedures. Nice to have - Other Languages English: C2 Proficient Seniority Senior