Job description
Own overall relationship with assigned clients Ensure quality and timely service with high degree of responsiveness Work with other internal teams in ensuring engagement goals are met Educate clients on BreachLock capabilities and benefits Manage client expectations and escalations Ensure retention and satisfaction of all assigned clients with high NPS score Help be the gatekeeper of quality for all deliverables.
Monitoring the delivery of active penetration tests through-out the lifecycle i.
e., from kick-off to report delivery and retest Escalate or immediately remove obstacles that arise during testing - ensuring swift resolution and smooth restoration of testing activity and customer satisfaction Support junior resources to resolve escalations and offer general process guidance Work with Cross Functional Teams to deliver pentesting as a service engagements Participate in Practice development activities Train other team members Build best practices and scalable repeatable processes for Project management function Delhi NCR based and ability to work without additional sponsorship.
Experience in Cybersecurity, preferably in pentesting services company, preferably servicing enterprise clients Familiarity with various pentesting methodologies Consulting mindset / operates with a sense of urgency 3 to 7 years of relevant experience managing technical projects Experience in customer & stakeholder management Strong written and verbal communication skills Detail oriented and analytical Team player, effective communicator Proven history as a team process expert and advisor to junior resources
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