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Customer Support / Helpdesk Analyst (Only for women)

27 days ago 2026/08/02
Other Business Support Services
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Job description

Company Description

Greetings from Saira Jobs!
We are currently recruiting for an 'Customer Support / Helpdesk Analyst (women only)' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications!



Job Description

Responsibilities


  • Handle customer queries and complaints through calls, emails, or chat in a professional manner.
  • Ticket creation/Troubleshoot product/service issues and provide timely solutions.
  • Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
  • Maintain accurate records of customer interactions and feedback.
  • Contribute to team coordination and support colleagues when required.
  • Identify areas for process improvement and share suggestions with the team/management.

Qualifications

Requirements


  • Minimum 2 years of experience in customer support or related role.
  • Strong communication and interpersonal skills.
  • Ability to troubleshoot and resolve issues effectively.
  • Good team coordination and collaboration skills.
  • Problem-solving mindset and customer-first approach.
  • Basic computer knowledge (MS Office, CRM tools preferred).

Additional Information

Locations: Valasaravakkam, Chennai


Work mode: work-from-office, full time


Work timings: 9:30am - 6:30 pm - Alternate Saturdays are working days




This job post has been translated by AI and may contain minor differences or errors.
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