Customer Success Technical Advisor - (Post Sales Engineer)

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Customer Success Technical Advisor – (Post Sales Engineer)

For over 30 years, Trend Micro's unwavering vision has been to make the world safe for exchanging digital information. Security is our entire focus, and it shows. This single-minded passion has inspired our innovations that keep up with the bad guys despite a changing IT landscape, riskier user behavior, and constantly evolving threats. We embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. At Trend Micro, we're always looking for top talent and you will work with the best. With us, you have the opportunity to thrive in an industry that is dominating the news worldwide.

Employee at TrendAI

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data. Global Fortune 500 companies rely on TrendAI™ to cut risk and stop threats up to three months earlier, powered by world-leading threat and attack intelligence. AI Fearlessly.

Learn more: trendaisecurity.com

POSITION OVERVIEW:

PRIMARY RESPONSIBILITIES

• Direct support to premium/key customers on technical issues.
• Account Management by providing technical updates, monthly/quarterly case reviews, threat assessment/advisories for pro-active protection, train customers on product & threat, provide notifications from corporate on enhancements/bug-fixes, customer relationship for account retention
• Maintain technical relationships with nominated customers
• Be a trusted threat advisor for nominated customers
• Act as the customer’s champion within Trend Micro
• Be available 24x7 to provide crisis support services to nominated customers
• Manage and progress technical support cases
• Provide assistance to nominated backup customers when other team members are absent
• Regularly meet with clients for the purpose of relationship building
• Participate in strategic account planning with the Trend Micro of the account team.
• Work closely with account managers to identify sales opportunities
• Conduct presentation to potential customers to drive growth in Premium Support Program enrolments.
• Provide guidance, consultancy, technical support, and problem resolution to key customers/channel partners in implementation projects.
• Collaborate with internal teams to enhance customer/partner experience
• Perform Back pre-sales role as requires
• Most of the sales engineers actively participate in webinars, workshops, and other industry events as a speaker or panelists. Very good public speaking skills will be added advantage to the role

Our Ideal Candidate & Required Skills & Qualifications

• 5+ years of professional post sales experience

• Rich experience in delivering the highest quality postsales Support and Solution by bringing unique value to the table for customers
• Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architect understanding, cloud-native application security, SASE, CASB, Zero trust model will be a key advantage.
• Knowledge and understating of Microsoft O365, Azure, Google, AWS services will be added advantage.
• Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection, and monitoring security will be added advantage
• Good written and spoken communication skills in English
• A strong interest in all aspects of cybersecurity and a passion for customer security

Why Joining TrendAI

Do you believe in a workplace where you can be your unique self by celebrating your perspectives and ideas? Do you value a culture of values, empathy and where people are encouraged to challenge the status quo? Do you believe that environment of cooperation and collaboration drives performance and innovation? If yes, be part of Trend Micro, an inclusive, global company where your opportunity to make an impact is endless and you are empowered to learn, lead and perform at your best.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.