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Customer Success Specialist

30+ days ago 2026/05/13
Other Business Support Services
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Job description

Customer Success Specialist
Mumbai / Chennai | SaaS Experience Preferred
Join our team as a Senior Customer Success Specialist and be the trusted partner helping customers achieve success with our products. You’ll own the post-sales relationship—onboarding clients, driving adoption, and ensuring retention and growth.
What you’ll do:
Onboard and train customers for smooth adoption
Build strong, strategic client relationships
Resolve issues and collaborate with cross-functional teams
Identify upsell/cross-sell opportunities
Drive renewals and reduce churn
What we’re looking for:
3–5 years in Customer Success / Account Management
Excellent communication & problem-solving skills
Based in Mumbai or Chennai
SaaS & CRM experience a plus
If you’re passionate about helping customers succeed and thrive in a fast-paced environment, we’d love to meet you!

This job post has been translated by AI and may contain minor differences or errors.
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