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Customer Experience Analytics Manager

Yesterday 2026/09/03
Other Business Support Services
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Job description

General Information

Req #
WD00097451

Career area:
Data Management and Analytics

Country/Region:
India

State:
Karnataka

City:
BANGALORE

Date:
Tuesday, May 5, 2026

Working time:
Full-time

Additional Locations:  * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE





Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.





Description and Requirements

Position Requirements


  • Minimum of 10 years of hands-on experience in Customer Analytics, B2B marketing or Sales analytics project
  • Program management experience, preferably with marketing and Sales analytics and automation platforms.
  • Degree in Engineering, Statistics, Mathematics with an additional marketing qualification
  • Hands-on experience in B2B sales is desired; Experience in working on CRM platforms such as Dynamics 365 will be an added advantage
  • Exposure to external data bases is preferred.
  • Knowledge of SAS, R, Python and ML will be an added advantage
  • Ability to effectively convert business problems into pragmatic analytics solution is a must.
  • Ability to build and collaborate with broad network of entities including development teams, IT, regional and worldwide teams with strong communication, project management with collaborative style.
  • Spoken and written English must be exemplary.

Key Responsibilities:


  • Manage features, functionality and scope of one or more proprietary Customer Engagement analytics platforms
  • Provide advice and guidance on future enhancements to the proprietary logics & insights as well as new developments
  • Work with the executive sponsor, development teams and Marketing and Sales to plan, develop, test and release periodic updates
  • Build and leverage relationships with external marketing technology, data base and platforms vendors to enhance the effectiveness of proprietary tools
  • Requirement gathering and formulation of business logic to provide solutions.
  • Evangelize the capabilities of the tools among internal teams and departments
  • Manage the operationalization of the tools & available insights in identified regions and across integrations with other tools
  • Ensure constant uptime of the tool by working with IT, analytics and regional teams
  • Ensure data from multiple internal functions like sales, marketing, product & customer experience in the tools are complete and up to date
  • Work with external vendors to evaluate, negotiate and source fresh and updated data for future enhancements
  • Mine the data and develop additional insights leveraging the internal and external data while considering user requirements and feedback





Additional Locations:  * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE


* India

* India - Karnātaka

* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC
At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.





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