Customer Excellence Manager - Automotive

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

To drive commercial excellence and customer-centric sales support across global end-to-end collaboration with key GA customers, by enabling effective bid management, ensuring seamless sales-to-implementation transitions, and strengthening vertical-specific customer relationships.

This role acts as a strategic partner to Key Account Managers and Business Development leaders, ensuring the delivery of high-quality commercial solutions, consistent customer experiences, and operational alignment across pricing, implementation, and business units.

Bid & Tender Management

• Support RFI and tender response processes in collaboration with Key Account Managers (KAMs).
• Analyze tender requirements, help articulate commercial strategy alongside GKAM, and coordinate with pricing teams to ensure compliance and plausibility.
• Prepare tailor made value propositions and lead internal/external post-mortem reviews,

Sales-to-Implementation Handover

• Ensure smooth commercial handover of awarded business to Business Units (BU), aligned with Implementation Methodology and RACI.
• Support implementation teams with commercial insights and documentation.

KAM & Sales Support

• Maintain customer key data and ensure commercial housekeeping is up to date.
• Act as an extension of the KAM in managing ongoing commercial relationships, including coordination of legal documentation (NDA, MSA..) and help identifying business opportunities to support the overall vertical growth.
• Prepare and attend customer strategic business reviews, coordinating contributors and presentation materials.
• Identify opportunities for continuous process improvement in coordination with Business Units and the customer
• VOC - Act in conjunction with KAM team to ensure customer demands are met. 

Vertical-Specific Commercial Support

• Vertical-specific customer engagement
• Support preparation and participation in vertical-specific business reviews and strategic meetings.
• Coordinate customer repositories, strengthen cross‑regional collaboration and internal engagement. Create and share best practices to drive consistency and performance.
• Drive internal vertical initiatives and share among peers and KAM community.

• Global APAC scope
• 2–5 years experience in automotive/customer-facing roles
• Drive customer experience, engagement, and customer-centric solutions for global accounts
• Manage global client relationships and coordinate with KAMs and sales teams
• Strong stakeholder management across internal and external teams, including leadership exposure
• Proficient in CRM, call logging, and tender management tools
• Strong communication, commercial acumen; logistics knowledge and travel across India & APAC required

• Work with a Global Leader – Join one of the world’s top logistics companies with a strong international presence and reputation.
• Career Development – Access structured growth opportunities, professional training, and internal mobility within a global organization.
• Attractive Compensation – Competitive salary with performance-based incentives and benefits.
• Collaborative Work Culture – Be part of a supportive, ethical, and compliance-driven team environment.
• Local Role, Global Impact – Influence regional business growth while working with global tools, systems, and best practices.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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