Controls Management- Vice President

You are a strategic thinker passionate about driving solutions in Control Management. You have found the right team.

As a Control Management- Vice President in our Payments Operations division, you will play a pivotal role in overseeing control management across multiple global locations. This dynamic position supports the EMEA Cash Operations teams, ensuring robust risk and control frameworks, operational excellence, and compliance with regulatory standards. If you are a confident, self-motivated leader with a strategic mindset, strong analytical skills, and a passion for driving operational improvements, this is your opportunity to make a significant impact in a global organization.

Job Responsibilities:

• Support operations and controls in change and event-related activities, mapping data taxonomy across business, risk, control, and data domains.
• Drive the Operations control agenda, providing risk and change management support to the business, and ensuring alignment with global Payment Controls strategy.
• Manage control elements related to strategic projects, including process improvements, technology migrations, and regulatory initiatives.
• Conduct root cause analysis, implement preventive actions, and oversee process changes to mitigate operational risks.
• Proactively guide the direction of operational improvements in line with long-term strategic objectives and regulatory requirements.

• Conduct and oversee end-to-end reviews of key operational processes, identifying opportunities for automation and efficiency. 

  
  

  Partner with Operational Risk, Compliance (CCOR), Internal Audit, Product, Technology, and Finance to ensure integrated risk management and compliance.

  
  
• Provide guidance to operations partners regarding corporate policies, risk, and control management, and regulatory expectations.
• Coordinate internal audits, CCOR and TCOE (Testing Center of Excellence) reviews, and external regulatory reviews, ensuring timely remediation of findings.

• Design and execute an independent, proactive review and testing program to validate control effectiveness. 

  
  

  Ensure adequacy and regular testing of business resiliency plans in accordance with CIB Resiliency guidelines and regulatory requirements.

  
  

• Support data-driven initiatives and leverage analytics to inform decision-making and enhance control effectiveness. 

  
  

  Champion a culture of continuous improvement, innovation, and collaboration across teams.

  
  

Required Qualifications, Capabilities, and Skills:

• Proven experience in risk and control management within Payments Operations, Treasury Services, or a similar financial services environment.
• Demonstrated proficiency with data tools (e.g., Excel, Tableau, Alteryx, Power BI) and ability to use and apply AI/ML to drive analytics for operational risk and control.
• Confident, self-motivated decision-maker with strong leadership skills and credibility at senior levels.
• Deep knowledge of Change Management, Business/Industry/Regulatory frameworks, Risk Control, Compliance, and corporate policies.
• Strong analytical skills to assess and resolve complex business issues, with a focus on root cause analysis and process improvement.
• Excellent interpersonal skills, including data presentation, influencing, negotiation, and stakeholder management.
• Ability to effectively prioritize and deliver against multiple objectives in a fast-paced, global environment.
• High level of integrity, professionalism, and attention to detail.

Preferred Qualifications, Capabilities, and Skills:

• Strong stakeholder management skills, with the ability to build and maintain relationships across functions and geographies. Good product knowledge: familiar with Payment Operations and Treasury Services product set is desirable.
• Exceptional communication skills, both verbal and written, including the ability to present complex information clearly. Experience leading strategic operations-related projects on a global scale is preferable.

• Diligent, confident, and self-motivated, with a proactive approach to problem-solving. 

  
  

  Capable of working independently and as part of a diverse, global team. 

  
  

  Adaptable, organized, and able to thrive in a dynamic environment.

  
  

• Analytical and questioning mindset, with a passion for continuous improvement. 

  
  

  Familiarity with regulatory requirements impacting payments and cash operations in EMEA (e.g., PSD2, AML, KYC, GDPR). 

  
  

  Experience with process automation, digital transformation, or technology-driven operational enhancements is a plus.

  
  

Why Join Us?

• Be part of a global team driving operational excellence and risk management in a leading financial institution.
• Opportunity to work on high-impact projects and initiatives that shape the future of Payments Operations.
• Access to professional development, training, and career advancement opportunities.
• Collaborative, inclusive culture that values innovation and continuous improvement.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.