Content Editor (Creative & Brand) | Editorial + Creative Copy

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

About the role

We’relooking for an editor who cares deeply about the craft of communication.Someone who reads closely, thinks clearly, and notices the details that makegood writinggreat.

This role sits within the creativecopyteam and works across marketing, product, and campaign content. While editing and quality control will be a key part of the role,we’realso looking for someone who enjoys writing and can step in to shape or develop content when needed.

The ideal candidate reads like an editor but thinks like a writer. Someone who understands what the writer is trying to sayand helps them say it better.

Whatyou’lldo

• Review and edit a wide range of content including landing pages, campaign assets, emails, ads, social posts, and product messaging

  
  
  

• Ensure consistency in tone, voice, grammar, and style across all marketing communication

  
  
  

• Improve clarity, structure, and readability while preserving the intent of the content

  
  
  

• Act as a quality gate for published communication, ensuring everything meets editorial standards before it goes live

  
  
  

• Collaborate closely with writers, designers, and marketing stakeholders to refine messaging and flow

  
  
  

• Step in to write or develop copy for certain assets when needed (ads, social posts, short-form marketing content, etc.)

  
  
  

• Maintain and evolve internal editorial guidelines and style frameworks

  
  
  

• Catch inconsistencies in messaging, claims, or narrative before content reaches our audience

  
  
  

Whatwe’relooking for

• 5–6 years of experience in copy editing, content editing, or writing roles

  
  
  

• Exceptional command of grammar, syntax, and editorial best practices

  
  
  

• Strong writing instincts and the ability to contribute original copy whenrequired

  
  
  

• A sharp eye for detail and the judgment to know when editing improves a piece and when it overcorrects it

  
  
  

• Strong senseof tone and voice across different formats and audiences

  
  
  

• Comfort working across both short-form marketing content and longer editorial pieces

  
  
  

• Ability to collaborate with writers and provide thoughtful, constructive feedback

  
  
  

• Experience in SaaS, technology, or B2B marketing environments is a plus

  
  
  

What success looks like in this role

• Content that is clearer, sharper, and more consistent before it reaches our audience

  
  
  

• Writers who feel supported by the editorial process, not rewritten by it

  
  
  

• Fewer last-minute fixes and greater confidence in the quality of published communication

  
  
  

• A strong editorial backbone that helpsmaintainthe integrity of our brand voice

  
  
  

A note on how we work

We believe great writing rarely arrivesperfectlyin the first draft.
The right editor helps ideas become stronger with care, clarity, and a deep respect for the craft.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

  
  
  

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

  
  
  

• Create a culture of customer obsession, with trust, teamwork, and accountability.

  
  
  

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

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