Contact center- Mumbai

About Company:

Is an American multinational multi-level marketing (MLM) corporation that develops and sells dietary supplements.

An Ideal Candidate:

The position is responsible for processing walk-in orders, accepting documents from Associates and Preferred customers, and updating records in relevant applications. The associate Services Officer is also responsible for making outbound calls to clear the pending pick-up. All interactions are entered and tracked on the Herbalife Contact Management (HCM). Handles Customer inquiries and takes full ownership of inquiries through troubleshooting, researching, and providing proper resolution to customers. Supports the Ccompany philosophy by promoting new products, sales tools, and marketing campaigns. Possesses excellent knowledge of Herbalife marketing plan, product information, and Sales and Communication information.

Key Competencies:

• Minimum 2 year experience in cash handling and front desk operations in service industry
• Strong customer quality and results orientation skills
• Ability to handle different types of customers with empathy
• Manage cash flow in a timely manner with transaction reconciliation accurately
• Identifying customers’ needs, clarifying information, researching every issue and providing solutions
• Build sustainable relationships and engage customers by taking the extra mile
• Meet personal qualitative and quantitative targets
• Customer-oriented attitude with professionalism
• Excellent verbal, written and comprehensive skills with good command over the English language
• Ability to adapt and learn new systems/technologies
• Ability to function as an individual and in a team
• Proficiency in MS Office Suite (Excel, Word and Outlook)
• Ability to type 40 wpm
• Strong customer and results orientation
• Ability to adapt as the external environment and organization evolves