Consultant – Amazon Connect Full Stack Developer

Ready to build the future with AI?
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Consultant – Amazon Connect Full Stack Developer

We are looking for a candidate with experience in Information and Technology with hands-on experience Amazon Connect. In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS (Amazon Web Services). Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. Configure host integrations for IVR and agent desktop.

Responsibilities

Amazon Connect Full Stack Developer (IVR & Integrations)

• Hands on experience with developing API’s needed as part of integrations such as REST API, Web API, Database integrations and middleware integrations

  
  

• Deep understanding of Web services, Web hooks, REST API’s

  
  

• Good understanding of any of the AWS services such as Amazon Translate, Amazon Comprehend, DynamoDB, Lex, Kinesis streams, Lambda etc.

  
  

• Hands-on experience with developing integrations for at least one CCaaS such as Amazon Connect / Genesys / NiceCX / TalkDesk

  
  

• Hands on experience with developing one or more of below

  
  

• Virtual Agent (Voice / Chat)

  
  

• Agent Assist with KB search, Next best action, Translation / Transcription capabilities

  
  

• Voicemail applications

  
  

• SMS or social media integration with Contact Center

  
  

• General integrations experience of 8+ years using .Net and Java based API’s

  
  

• Good know how of Node JS, Angular, React and Python

  
  

• Good knowhow of AI/ML, Computer Vision AI, Fraud Detection

  
  

• Mandatory integration experience with one each of below 3rd party applications like

  
  

• Any of the CRMs such as Salesforce, Pega,

  
  

• Any of the ITMS ServiceNow, Jira

  
  

• Any of the WFO Calabrio, Verint, Aspen etc

  
  

• AI (Kore.ai)

  
  

Preferred Qualifications/ Skills

• Configure and maintain end to end contact centre using Amazon Connect and AWS services

  
  

• Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience

  
  

• Configure host integrations for IVR and agent desktop

  
  

• Keep up-to-date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo

  
  

• Help in creating a prototype for new features required with Amazon Connect for industry requirements

  
  

• Build custom demos for industry and vertical requirements

  
  

• Training and upskilling the support team

  
  

• Review existing clients AWS account and guide optimization of contact centre and AWS billing

  
  

• AWS solution architect/sys ops certification