Configuration Management Analyst

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

The Configuration Management Analyst is responsible for driving data quality in the Configuration Management Database (CMDB). You will maintain and improve data quality through trending and analysis, identify and correct data gaps, investigate data enrichment opportunities, and evaluate new data sources.

The Configuration Management Specialist responsibilities include but are not limited to:

• Performs operational activities as defined by Configuration Management policies and procedures

  
  
  

• Work to fulfill Configuration Management Service Requests as assigned

  
  
  

• Engages with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes

  
  
  

• Mentors the organization on Configuration Management services, concepts, policies, and procedures

  
  
  

• Oversees the design, coding and testing of reports as needed

  
  
  

• Collects and reports metrics as required

  
  
  

• Identifies and reports non-compliance situations

  
  
  

• Performs Configuration Management audits as directed

  
  
  

• Identifies Service Improvement opportunities

  
  
  

• Mentors and helps direct Configuration Management Specialists.

  
  
  

• Collaborate with stakeholders on data requirements and implement approaches for identifying and addressing data related challenges and improvements.

  
  
  

• Liaison for service management and product owners to identify opportunities to address data quality issues or data gaps and schedule resources to resolve.

  
  
  

• Manage large data cleanup operations.

  
  
  

• Evolve data quality monitoring and trends.

  
  
  

• Perform data investigations to determine root cause of data quality issues.

  
  
  

• Maintain and ensure availability/quality of on-going data feeds.

  
  
  

• Liaise with Change, Configuration and Asset Managers to ensure CI changes are effectively recorded in the Asset Repository and issues addressed.

  
  
  

• Track, update and maintain the Asset records for all Hardware and Software Configuration Items (CIs). Running complex queries to generate requested reports from ServiceNow.

  
  
  

• Support Asset Management activities/engagements across the Service Management group.

  
  
  

• Participate in special projects as required.

  
  
  

• Bachelor's Degree in Computer Science, Information Systems Management, or the equivalent combination of education, technical training, or work experience.

  
  
  

• Knowledge of Configuration Management principles.

  
  
  

• Knowledge of Hardware Asset Management for Infrastructure.

  
  
  

• ServiceNow experience required.

  
  
  

• Knowledge of ITIL/Configuration Management.

  
  
  

• Proficiency in Excel, Word, PowerPoint, and Outlook

  
  
  

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!