Collections Manager, FinOps

GAR (Global Accts Rec) is looking for a proactive, customer and people centric Finance Leader to support the Collections process.
The ideal candidate will be responsible for overseeing the collection efforts, ensuring that accounts are handled appropriately and communicate with clients as required to increase the percentage of on-time payments.
This person is result-oriented, multitasker with strong communication skills. Foster team unity as you build relationships while working closely with your team and fellow managers to continually reach department goals.
Summary of Responsibilities
Be an expert in the collection processes
Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts
Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process.
Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes
Manage direct reports and internal/ external stakeholders
Assist in resolving escalated discrepancies to ensure timely and accurate resolution.
Working with the functional leaders and other internal groups to build scalable processes
Collaborating with the Global Finance Operations team and internal business partners.
Lead and Participate in operational excellence activities
Analyze processes, recommend improvements and manage related quality/internal controls indicator.
 
Management Responsibilities
Managing annual performance targets, creating and monitoring appropriate performance metrics
Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders
Oversee the hiring & training of new team members and support their development
Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
Basic Qualifications & Skills
Degree in Finance/Accounting/Business Studies or other related areas
In depth knowledge of Order to Cash Process
10+ years of experience in Accounts Receivables with at least
5 years of people management and collections experience
Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
Managerial skills to handle problems and crisis in a confident and decisive manner.
Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches
Excellent negotiation, interpersonal, verbal and written communication skills
Ability to work under pressure and with strict deadlines
Proficient in Microsoft Excel and Word
Proven instances in identifying and driving process improvements and operational efficiency projects
Preferred Qualifications
Post-graduation or a Master’s Degree Accounting/Finance or a related field
- 4+ years of Accounts Receivable or Account Payable experience
- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- 4+ years of building financial and operational reports/data sets that inform business decision-making experience
- 4+ years of creating process improvements with automation and analysis experience
- 3+ years of directly managing and leading a team of 3+ members experience
- Degree in Finance/Accounting/Business Studies or other related areas
- • In depth knowledge of Order to Cash Process
- • 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience
- • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
- • Managerial skills to handle problems and crisis in a confident and decisive manner.
- • Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches
- • Excellent negotiation, interpersonal, verbal and written communication skills
- • Ability to work under pressure and with strict deadlines
- • Proficient in Microsoft Excel and Word
- • Proven instances in identifying and driving process improvements and operational efficiency projects
- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- 4+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
- 4+ years of mentoring junior finance and/or business team members experience
- MBA, or CPA
- Knowledge of Tableau
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- • Post-graduation or a Master’s Degree Accounting/Finance or a related field
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