Collaboration Specialist ( O365/Sharepoint/Avepoint)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world.

Workplace Collaboration technicians are accountable for maintaining the stability of the customer's collaboration environment, overseeing and implementing environmental changes with minimal impact to business operations. They lead efforts to resolve major incidents, deliver technical solutions within agreed SLA timeframes, conduct skills gap analyses, and facilitate training to bridge knowledge gaps. Additionally, they develop standard operating procedures (SOPs) and best practices for internal use by the Kyndryl Delivery team.

Responsibilities

• Provide technical support to customers, Kyndryl Account Teams, and Internal Delivery Teams.
• Lead the resolution of major incidents in customer collaboration environments, ensuring timely resolution.
• Conduct periodic analysis and assessments to identify areas for improvement and propose corrective measures, implementing solutions as necessary.
• Participate in and lead technical discussions with customers; prepare and execute implementation plans to achieve customer IT objectives for collaboration environments.
• Manage complex RFS activities and implement technical solutions as approved by the customer, including both the setup/configuration of new collaboration environments and the remediation and migration to designated collaboration toolsets.

Your Future at Kyndryl
Kyndryl has a global footprint, which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• Microsoft Windows Server 2016/2019 implementation and management VMware ESX experience
• Public/private cloud management. Especially migration from onprem to cloud solution

Preferred Technical and Professional Experience

• Automation experience, especially IaaS (infrastructure as a code)
• Vulnerability management
• Microsoft Active Directory and federation services
• 3-6 years of Hands-on experience in Microsoft Server, Cloud, Active Directory, EntraID, Microsoft 365 includes Hybrid Environments administration of Exchange, SharePoint, OneDrive, MS Teams with Enterprise Voice Skills
• Must have experience driving for engineering solutions and working across teams
• Extensive experience and judgment to plan and accomplish goals
• Ability to apply general rules to specific problems to produce conclusions and responses.
• Ability to communicate effectively, both verbal and written
• Strong process improvement experience

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.