Client Relationship Manager - Industrial Networking

Axians India, an ICT brand of VINCI Energies, is a dedicated business unit specializing digitizing factories, enabling Industry 4.0 through IT/OT integration, and industrial cybersecurity along with managed services offering project management services for IT projects.

With strong capabilities in design and implementation of ICT solutions & IT services, Axians India delivers end-to-end solutions tailored to the needs of critical sectors.

(Role Summary:
We are looking for an experienced Customer Relationship Manager to build and manage long-term relationships with key customers across industrial sectors. The role focuses on account growth, customer engagement, and delivering value-driven digital solutions.

Key Responsibilities:

• Manage and strengthen relationships with key stakeholders (Plant, IT/OT, Procurement, etc.)

  
  

• Drive account growth through cross-sell and up-sell opportunities

  
  

• Identify customer needs and propose digital transformation solutions

  
  

• Coordinate with internal teams to ensure successful project delivery

  
  

• Handle customer issues, ensure satisfaction, and improve retention

  
  

• Maintain account plans, pipeline, and regular updates to management

  
  

Requirements:

• B.E./B.Tech with experience in Industrial Automation / Networking / Technical Sales / Account Management

  
  

• Knowledge of Industrial Networking, OT/IT, SCADA/MES, or Manufacturing systems

  
  

• Strong communication, negotiation, and relationship management skills

  
  

Core Skills:
Customer Focus | Strategic Thinking | Commercial Acumen | Collaboration