Client Activation Manager

Overview About Business Unit: From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs. About This Role The Client Activation Manager (CAM) owns each new client onboarding and leads all aspects of the launch with the client. They ensure workflow expectations and timelines are met with outlined service level standards, based on account tiers. The CAM role partners with the Client to gain knowledge and understand their business goals for a seamless, successful integration. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities Understand the client’s business at all levels (local, country, region) to evaluate delivery requirements Principle contact for operational & tactical issues representing delivery of all products and services to the client Owns customer operational relationship; delivers excellent customer service Manage multiple accounts and tasks without error in delivery Act as liaison between Sales, Client Integration, and cross-teams as needed to support client onboarding Provides recommendations and best practices to ensure that all advertiser accounts within area of responsibility meet the maximum quality setup standards prior to launch Hold Client and internal partners accountable to tasks and timeline in accordance with launch plan Participates in Sales handoff/Launch Kick-off call Qualifications Knowledge, Skills & Abilities Ability to build and manage strong client relationships Strong influencer and possesses negotiation skills Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively Ability to understand/analyze an issue or problem and develop/implement a corrective action plan Applies appropriate knowledge and methods to resolve business issues Meet and adheres to Service Level Agreement standards Strong Communication etiquette: calls/email Work across and foster team environment with Sales, Tech, Legal, Finance, and Client Development Education & Experience: College degree in a related field or 2+ years implementing, explaining and integrating technical programs for nontechnical users; including clearly explaining processes and concepts. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.