CISNGE - ServiceNow Architect - JL6

Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.
* Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
* define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
* Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
* Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
* Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural (in consultation with Architects) and design level of detail, technical solutions aligned with business problems.
* Experience designing and implementing client facing solutions leveraging involving ServiceNow.
* Experience of performance compliant design, sustainable solution architecture
* Experience implementing and integrating enterprise software applications.
* Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
* Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
* Design and develop ServiceNow data model to support process integrations
* Ability to understand ServiceNow lifecycle, multitask, time management skills
* Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
* Business analysis and requirements gathering abilities.
* Ability to learn technology quickly through instruction and self-training
* Practical experience with agile methodologies/tools

Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM

* Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Experience in running operations with ITIL processes / ITIL certified.
. Excellent Analytical and troubleshooting skill.
. Excellent in Verbal, written communication.
. Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
. Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
. Experienced in running operations following ITIL processes. . Experienced in writing RFPs solutions and presentations during client visits.
. Experience with leading a geographically separated customers and onshore/offshore teams
. Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.