Change Management Specialist (India, Malaysia)

This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.
•    The Mercury Programme is a pan-bank, multi-year programme, led by the Group Chief Data Office in partnership with the Group’s Business and Function CDO, COO and 2nd line of defence teams, and focused on ensuring long-term and tangible improvement across all data risk sub-types across all lines of business, functions and geographies. Mercury’s core objective is to sustainably reduce data risk for the Bank, aligning with overall strategy, enabling business growth, supporting clients, and meeting regulatory obligations. 
•    Under Group Management Team Sponsorship, the program is highly visible to the PRA, the Group’s Board and Risk Committees, and requires close collaboration across interdependent strategic initiatives, including those within GCFO, Technology & Architecture, FCSO and others. 
•    Acting as the delivery vehicle for the Group’s Data Management Strategy, Mercury drives the end-to-end design, build, and phased implementation of critical capabilities spanning governance, identification and management of critical data, operating model, architecture, control frameworks, data sovereignty, horizon risk, and data literacy.
•    The Change Management Specialist role will play a critical role in driving end-to-end change execution across the Change & Business Enablement workstream. The role focuses on practical delivery of change outcomes, ensuring initiatives are successfully adopted, embedded, and value-realising across business and function stakeholders.
•    This role requires a hands-on, experienced change practitioner who can independently plan, execute, and govern change interventions at scale, working closely with stakeholders across Business, Technology, Data, Risk, Compliance, and Operations.
•    The role would require some foundational knowledge of Enterprise Data Management capabilities including data quality management standards, data governance and ownership models, metadata and lineage concepts, and data risk types and data quality. 

Change Strategy, Planning & Execution
•    Develop and execute integrated change plans aligned to programme and release milestones, covering communications, training, readiness, adoption, and benefits realisation.
•    Translate high-level transformation objectives into clear, actionable change interventions that can be executed across impacted teams.
•    Own day-to-day change delivery execution, tracking progress, risks, dependencies, and outcomes.
•    Operate as a self-starter, proactively identifying change risks, gaps, and opportunities without reliance on close supervision.

Stakeholder Engagement & Business Enablement

•    Build and maintain strong, trusted relationships with senior stakeholders across Business Units, Functions, Technology, Data, Risk, and Compliance.
•    Act as a bridge between programme delivery teams and impacted stakeholders, ensuring business needs, constraints, and feedback are reflected in change plans.
•    Drive stakeholder buy-in, readiness, and accountability for adoption outcomes.
•    Mobilise Change SME, Champion / Ambassador networks where required to scale adoption and engagement.

Change Impact Assessment & Intervention Planning

•    Lead Change Impact Assessments (CIA) to identify people, process, technology, and risk impacts between current and target states.
•    Assess readiness gaps, behavioural impacts, and adoption risks across impacted populations.
•    Translate impact insights into targeted, prioritised change interventions (communications, training, process reinforcement, leadership actions).
•    Continuously refine intervention plans based on delivery feedback, adoption metrics, and stakeholder inputs.

Readiness, Adoption & Benefits Realisation

•    Define and track readiness and adoption metrics, ensuring impacted teams are prepared for go-live and post-implementation sustainment.
•    Support adoption readiness activities.
•    Monitor adoption post-release and proactively address adoption bottlenecks or resistance.
•    Partner with programme and business teams to define, track, and articulate benefits realisation, including behavioural change, efficiency, risk reduction, or capability uplift.

Governance, Reporting & Assurance

•    Support the establishment and operation of change governance, including progress tracking, issue escalation, and decision support.
•    Provide clear, concise reporting on change progress, risks, readiness, and adoption to programme leadership and governance forums.
•    Ensure alignment with programme standards, methodologies, and enterprise change frameworks.
•    Maintain high-quality documentation across change plans, impact assessments, readiness assessments, and adoption tracking.

People & Talent

•    Foster a collaborative and high-performance team culture.
•    Lead through example and build the appropriate conduct, culture and values.  
•    Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Team to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Group Chief Data Officer
•    Programme Sponsor
•    Programme Workstream leads and working groups 
•    CDO - MT 
•    CIOs, COOs, GPOs, Data Owners and Change Champion
•    CABM

Other Responsibilities
•    Team-building, and cross-functional communication skills.
•    Experience in orchestrating large scale change adoption and cultural transformation 

•    Education: Bachelors
•    Languages: English
•    Experience:10+ Years In Change Management And Transformation Roles 

•    Organizational Change Mgmt
•    Organizational Communications
•    Project Management
•    Planning: Tactical, Strategic
•    Facilitation & Communication
•    Business Process Design 

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.