Catalog Specialist II, Global Catalog Operations

Global Catalog Operations team at Amazon is looking for a highly motivated and talented candidate for the role of Catalog Specialist II. Proficiency in written and verbal English is a fundamental requirement for this position. The ideal candidate will be responsible for conducting quality audits and recommending high confidence corrections to Amazon’s retail catalog. The candidate is also expected to use human judgement to make decisions on behalf of our customers. Strong qualitative research, quantitative analysis, communication skills, attention to detail; and a commitment to excellence are the required skill sets for this role.
Key job responsibilities
• Lead and oversee the execution of content audits, adhering to established processes, guidelines, and Standard Operating Procedures (SOPs), while ensuring utmost accuracy and efficiency.
• Demonstrate exceptional judgment and decision-making skills during content audits, even in situations with ambiguous or incomplete information
• Exercise your editorial expertise to approve or disapprove audit entries based on pre-defined guidelines, providing well-reasoned explanations for each decision.
• Effectively communicate audit results to relevant stakeholders within the organization, offering insights and recommendations for continuous improvement
• Create appealing high-quality textual content for Amazon products which will enhance customer’s e-commerce buying experience
• Develop new or curate existing custom prompts/instructions to improve the quality of system outputs
• Analyze system generated outputs and use existing feedback loop to fine tune the instructions which helps improve precision and recall of system generated outputs
• Utilize sources to validate and enrich catalog data, ensuring its reliability and relevance to customers.
• Effectively communicate audit results to relevant stakeholders within the organization, offering insights and recommendations for continuous improvement.
• Browse the Amazon site and use search techniques to locate specific products internally and externally
• Analyze available data and leverage your experience to identify emerging trends and patterns, contributing valuable insights to strategic decision-making
• Ability to produce executive metrics and make recommendations for process and systems improvement
• Demonstrates mastery of Seller Support operations and tools
• Scope and recommend new improvements in audit activities
• Demonstrates effective communication, composure, and professional attitude
• Proactively serves as a technical resource and mentor for other associates
• Working with sensitive issues, including but not limited to: - Adult Content - Religious and philosophically sensitive issues - Liqueur, tobacco, weapons and other potentially offensive products
- 1+ years of program or project management experience
- Experience using data to influence business decisions
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Experience in creating process improvements with automation and analysis, or experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.