Care Engineer

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

• Plan and execute technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. 
•  Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month)
• Care Expert Technical Support – Packet Core. 
• Support customers' regions– APAC & India, MEA & Europe, NAM
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring   equipment PACO requires good knowledge on cloud and container infrastructure.

You have:

• 10+ years of relevant experience and/or a graduate equivalent (or higher) degree.
• Level 2 Technical Support - Packet Core. 
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring   equipment PACO requires good knowledge on cloud and container infrastructure.
• Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.  
• Fault identification/correction/ reporting skills on the particular subsystem and equipment
• Ready to support Emergencies on a 24/7 basis

It would be nice if you also had:

• Flexible to work in different time zones.
• Having Excellent in logical / analytical skills.
• Linux Cloud certification.