Job description
Job Title: Call Center / Inside Sales Executive (International – US Process) Location: Mohali – Sector 74, Industrial Area, Phase 8B Work Mode: Work from Office (No Work from Home) Shift: Night Shift (US Hours) Working Days: 5 Days a Week (Rotational Offs) About the Role We are seeking dynamic and result-driven Inside Sales Executives with experience in international call centres (US/UK processes).
The ideal candidate should possess strong communication skills, a customer-first mindset, and the ability to drive sales performance in a fast-paced environment.
Key Responsibilities Conduct outbound sales calls to prospective customers (primarily US market) Deliver compelling sales pitches and convert leads into successful closures Understand customer needs and recommend appropriate solutions Handle objections effectively and maintain a high conversion ratio Maintain accurate records of calls, interactions, and outcomes Meet and exceed individual and team sales targets Collaborate with team members to achieve overall business goals Post Probation / Stability Period (1–2 months): Performance-based incentives and attractive bonus structure Daily, weekly, and monthly rewards & recognition programmes Supportive and engaging work culture Strong organisational policies and structured processes Additional Requirements Willingness to work from the Mohali office (mandatory) Comfortable with night shifts aligned with US time zones Adaptability to business demands and changing schedules Eligibility Criteria Minimum qualification: Undergraduate or Graduate Minimum 2+ years of experience in an International Call Center (US process preferred – mandatory) Proven experience in outbound sales (highly preferred) Excellent communication skills in English ( C1 Level – Mandatory & Non-negotiable ) Strong customer-centric approach Required Skills & Competencies Excellent verbal communication and interpersonal skills Strong sales acumen with a results-oriented mindset Effective objection handling and negotiation skills Ability to remain calm under pressure and handle high call volumes Go-getter attitude with a strong bias for action and performance outcomes Team player with a collaborative mindset Flexibility to work in rotational shifts and extended hours as per business needs Stable work history (no frequent job changes)
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