Business Process Expert PO, B2B & Invoicing

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Business Process Expert PO, B2B & Invoicing

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we’re uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the role

As part of Haleon’s Enterprise Transformation Programme enabled by SAP S/4HANA, this role partners with the Business Process Owner (BPO) and cross-functional teams to design, govern and continuously improve end-to-end PO, B2B and Invoicing processes—ensuring they are user-centric, well-controlled and deliver measurable business value from current state through to future state.

Role Responsibilities

• Partner with the BPO and functional/operating unit leaders to define the end-to-end PO, B2B & Invoicing process vision, roadmap and design principles aligned to programme objectives.

  
  
  

• Lead discovery and design workshops; capture requirements, challenge inefficiencies and document clear “to-be” process flows, controls and decision points.

  
  
  

• Drive process governance: prepare materials for design authorities/forums, secure timely decisions, and communicate outcomes and impacts to stakeholders.

  
  
  

• Enable delivery readiness and adoption: assess functional preparedness, define people/process impacts, support training content and ensure successful cutover to the new ways of working.

  
  
  

• Partner with Business Continuity to design interim operating states and transition plans that maintain service levels and minimise disruption during change phases.

  
  
  

• Establish KPIs and process performance routines; monitor adoption and outcomes, drive root-cause problem solving, and support benefit tracking and sustainment.

  
  
  

• Work closely with SAP S/4HANA programme teams to align process design to system capabilities, manage cross-process dependencies, and ensure high-quality, well-controlled solutions.

  
  
  

Why you?

Basic Qualifications:

• Bachelor’s degree in finance/accounting (or related).

  
  
  

• 15+ years of End-to-end process expertise across PO, B2B order-to-cash touchpoints and invoicing, including controls, handoffs and service measures.

  
  
  

·Proven experience in global process design and governance within a transformation programme (e.g., SAP S/4HANA), from discovery through design sign-off.

·Strong process mapping and documentation capability (e.g., BPMN/Visio/Signavio) with ability to translate requirements into clear, user-centric “to-be” flows.

·Data-driven approach to process performance: define KPIs, analyse workflow pain points and drive continuous improvement actions.

·Experience working cross-functionally (Finance, Customer Service, Supply Chain, Commercial) to manage dependencies, risks and cutover readiness.

Preferred Qualifications:

·Professional qualification preferred (ACA/CA/ACCA/CIMA/CPA/MBA).

·Experience working in Consumer Health/FMCG and working across multiple operating units/geographies.

·Strong facilitation and stakeholder influencing skills; able to align senior leaders, drive decisions and resolve trade-offs.

·Change leadership mindset with experience partnering on training, communications and adoption plans to embed new processes.

·Structured problem solving and sound judgement; able to assess impacts across functions, manage risks and make informed recommendations.

·Familiarity with automation and continuous improvement methods/tools (e.g., Lean, workflow automation, analytics) to simplify and standardise processes.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.