BUSINESS OPERATIONS PROFESSIONAL-SHARED SERVICES

Introduction

A dynamic internal communications professional responsible for driving high-impact, multi-channel storytelling across India, APAC, and global Business Operations. This role combines strategic thinking, content creation, and stakeholder engagement to amplify leadership narratives and business priorities.

About IBM Business Operations

IBM Business Operations is the engine driving transformation across our clients' organizations. By combining proven processes, advanced AI, and skilled talent, we optimize operations, elevate customer experience, and modernize enterprise functions-from finance and HR to procurement and customer service.

At the heart of IBM Consulting, Business Operations delivers AI-first, outcome-based solutions that enable clients to scale faster, work smarter, and grow stronger in a rapidly evolving digital landscape.

Your role and responsibilities

Role Overview

As an Internal Communications Specialist, you will be part of a high-impact communications team that shapes and delivers integrated communication strategies across India, APAC, and global Business Operations. You will work closely with senior leaders, cross-functional teams, and global stakeholders to craft compelling narratives, execute campaigns, and drive employee engagement across multiple platforms.

This role requires end-to-end ownership, strong stakeholder management, and the ability to operate in a fast-paced, matrixed environment.

Key Responsibilities

India Communications

• Drive end-to-end execution of newsletters, email campaigns, leadership messages, and video content
• Drive townhalls, leadership connects, and internal events (content, scripting, and execution)
• Develop review reports, leadership decks, and storytelling assets
• Create engaging, employee-centric content aligned to business priorities

APAC Communications

• Deliver mailers, posters, and business updates across APAC markets
• Drive participation in external/global awards, including nominations and coordination with stakeholders
• Drive regional townhalls and campaigns, ensuring consistency in messaging and branding

Global Communications

• Support global leader communications, including mailers, videos, and executive messaging
• Contribute to podcasts, global townhalls, and large-scale campaigns
• Create high-quality content aligned to global narratives and priorities

Content & Innovation

• Leverage AI tools to create written, visual, and animated content at scale
• Experiment with and deliver new-age formats such as podcasts, short-form videos, and social-style storytelling
• Continuously innovate to improve engagement, reach, and storytelling impact

Stakeholder & Program Management

• Build strong relationships with leaders across India, APAC, and global teams
• Manage multiple projects with complete ownership, from ideation to execution
• Collaborate across functions to ensure alignment and timely delivery

Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

• 6-7 years of experience in internal communications / corporate communications / content strategy
• Strong storytelling and content creation skills across formats (emailers, videos, decks, scripts, podcasts)
• Hands-on experience with AI-powered content tools (for writing, design, video, or animation)
• Exposure to multi-geo communications (India/APAC/global) is highly preferred
• Proven ability to manage senior stakeholders and drive end-to-end execution
• Strong project management, collaboration, and networking skills
• Ability to thrive in a fast-paced, high-ownership environment

Preferred technical and professional experience

• High-quality, engaging communications delivered consistently across regions
• Strong leadership connect and narrative amplification
• Increased participation in campaigns, townhalls, and external platforms
• Innovative, AI-led content that enhances reach and impact

Years of Experience:
6-7