Business Analyst, Field Support Supplier Quality Engineer

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. 

Inviting applications for the role of Business Analyst, Field Support Supplier Quality Engineer

Responsibilities:

• Perform initial reviews of field quality cases reported in ServiceNow/Salesforce tool for supplier quality

  
  

• Resolve data completeness and accuracy issues with submitter as required.

  
  

• Directly address with suppliers those that do not require Supplier Quality Engineer involvement (Replacement parts, information requests, simple issues, etc.)

  
  

• Driving responsiveness to field issues to ensure impact on business and customers is minimized.

  
  

• Escalate to assigned SQE when necessary

  
  

• Support working through issue resolution and 8D

  
  

• Collect and present data with regards to PAC cases (quantity, causes, response time, etc.) with an orientation to define continuous improvement opportunities.

  
  

• Escalate nonconformance to supplier and follow up till the closure.

  
  

• Facilitate the escalation of unresolved supplier quality issues within assigned projects and suppliers.

  
  

• Investigate and resolve quality issues and defects in products, analyzing root causes and implementing corrective and preventive actions.

  
  

• As an when required support for part qualification activities.

  
  

• Ensure all parts meet required specifications before approval.

  
  

• Collaborate with suppliers to gather necessary documentation for PPAP submissions.

  
  

• Work closely with internal teams to assure the part qualifications.

  
  

• Support on business-critical issues

  
  

• Demonstrated ability to build long-term partnerships with clients

  
  

• Focused on continuous improvement in product and service offerings

  
  

• Professional experience in the renewables energy industry (preferred) ability to learn basic wind turbine technology to support problem assessment and resolution

  
  

• Ability to quickly build expertise in Onshore Wind systems and processes

  
  

Minimum Qualifications:

• B.Tech or B.E Mechanical

  
  

• Good years in Supplier Quality Manufactory Industries Experience, Renewables energy industry (Wind Turbines) preferred

  
  

• Project Management Experience.