Building Operations, Facilities Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary

The Food & Beverage Executive is responsible for the efficient management of cafeteria, pantry, and catering operations while also supporting key workplace services such as mail room operations, courier handling, and stationery management. This role ensures seamless day-to-day service delivery, high standards of food quality and hygiene, cost control, and compliance with safety and regulatory requirements. The incumbent acts as a key interface between internal stakeholders, clients, and vendors to deliver a superior workplace experience aligned with organizational and client expectations.

Key Responsibilities

1. Food & Beverage Operations

• Oversee daily cafeteria and pantry operations to ensure uninterrupted service.

  
  

• Ensure timely and high-quality service delivery for meals, snacks, and beverages.

  
  

• Monitor food quality, taste, hygiene, and presentation as per agreed standards.

  
  

• Coordinate with kitchen teams, chefs, and on-site staff for smooth operations.

  
  

• Address operational issues promptly to avoid service disruptions.

  
  

2. Client & Stakeholder Management

• Act as the primary point of contact for all F&B and related workplace services.

  
  

• Interact regularly with clients, employees, and internal stakeholders.

  
  

• Collect feedback, analyze service gaps, and implement improvement actions.

  
  

• Ensure consistently high levels of customer satisfaction.

  
  

3. Vendor Management

• Manage catering, housekeeping, pantry, and supply vendors.

  
  

• Track vendor performance against defined Service Level Agreements (SLAs).

  
  

• Coordinate with vendors to ensure timely delivery of food, supplies, and services.

  
  

• Escalate and resolve vendor-related issues efficiently.

  
  

4. Hygiene & Compliance

• Ensure strict adherence to food safety and hygiene standards (FSSAI / HACCP).

  
  

• Conduct regular hygiene, safety, and operational audits.

  
  

• Ensure cleanliness and sanitation of cafeteria, pantry, and dining areas.

  
  

• Support audit requirements and corrective action closures.

  
  

5. Inventory & Cost Control

• Monitor food consumption patterns and minimize wastage.

  
  

• Maintain optimal stock levels for pantry items and F&B consumables.

  
  

• Ensure proper storage, labeling, and handling of food materials.

  
  

• Track costs and support cost optimization initiatives.

  
  

6. Event & Catering Management

• Plan and execute food services for meetings, training sessions, and corporate events.

  
  

• Coordinate menu planning, logistics, and vendor arrangements.

  
  

• Ensure service quality, hygiene, and presentation during events.

  
  

• Manage last-minute requirements and on-site coordination.

  
  

7. Workplace Services Support

• Oversee mail room operations including inbound and outbound mail handling.

  
  

• Manage courier operations and ensure adherence to turnaround time (TAT).

  
  

• Maintain records of stationery inventory and usage.

  
  

• Ensure availability and controlled distribution of office stationery.

  
  

8. Reporting & Documentation

• Maintain accurate records for F&B consumption, courier logs, and stationery usage.

  
  

• Prepare daily, weekly, and monthly operational reports.

  
  

• Ensure documentation readiness for audits, compliance checks, and reviews.

  
  

• Share MIS and performance reports with management and clients.

  
  

Key Performance Indicators (KPIs)

• Customer satisfaction scores

  
  

• Hygiene and audit compliance ratings

  
  

• Courier handling efficiency and TAT adherence

  
  

• Stationery cost control and usage tracking

  
  

• Vendor performance and SLA adherence

  
  

Qualifications & Skills

Education:

• Bachelor’s degree or diploma in Hotel Management, Hospitality, or related field (preferred).

  
  

Experience:

• 2–3 years of experience in Food & Beverage, Facilities Management, or Workplace Services.

  
  

Key Skills:

• Strong knowledge of F&B operations and hygiene standards

  
  

• Vendor and stakeholder management skills

  
  

• Cost control and inventory management

  
  

• Good communication and coordination abilities

  
  

• Basic reporting and documentation skills

  
  

• Customer-focused and solution-oriented mindset

  
  

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.