BMS Specialist, Amazon Maintenance Operation Centre

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.
Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering to the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our operation is built on the team’s bond and the work ethic that enables our business to run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
Join us in the Amazon Maintenance Operation Centre. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.
Purpose of job
We are seeking a seasoned and visionary Building Management System (BMS) Specialist to join an existing team that supports post project activities across one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming, coupled with exceptional project leadership skills and business acumen. The successful candidate will maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences.
Key job responsibilities
• Monitor and respond to BMS tickets and work orders, ensuring timely resolution
• Conduct basic troubleshooting of BMS technologies, IoT platforms, and system data
• Update maintenance logs, compliance records, and ticket documentation accurately
• Assist in contractor supervision and site access control activities
• Follow established Standard Operating Procedures and escalate complex issues appropriately
• Support training sessions and knowledge sharing within the team
• Maintain strong communication with internal stakeholders and vendors
• Work flexible shifts to provide 24/7 BMS support, ensuring global customers receive timely assistance
• Follow clear instructions and apply best responses to resolve Building Management System issues
• Contribute to continuous improvement initiatives and team development
- Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
- Bachelor's degree or Diploma in Engineering, Electrical/Electronics/Communications Engineering, Computer Science, or related field (or equivalent work experience)
- Experience in BMS programming, commissioning and Troubleshooting with a minimum of 3-5 years in building controls or related field
- Experience in integration of multiple communications protocols such as BACnet, LON, Modbus, SNMP to a single platform with normalized data for standard visualization.
- Experience in remotely troubleshooting BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, SNMP) is essential.
- Experience working with and managing third party vendors
- 2+ years of motor controls (motor starts, variable frequency drives, DC drives, and standard electrical components) experience
- Experience managing internal stakeholder relationships and working successfully across organizations and different cultures to deliver results requiring collaboration and coordination with multiple teams
- Certification with Tridium Niagara and Distech Controls is plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.